GM Financial

AVP Operational Excellence – Servicing Modernization

GM Financial

full-time

Posted on:

Location Type: Hybrid

Location: Detroit • Missouri • United States

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Job Level

Lead

About the role

  • Support defining and putting into action the Target Operating Model (TOM).
  • Find and carry out process improvements that match transformation objectives.
  • Ensure that new processes and systems are operationally ready and sustainable.
  • Utilize AI and process mining to automate, analyze, and enhance servicing operations throughout Latin America.
  • Use Design for Six Sigma (DFSS) to create strong, standardized processes and promote continuous improvement.
  • Guide the adoption of emerging technologies and encourage ongoing learning to achieve successful transformation and operational excellence.
  • Directs initiatives on the servicing platform to enhance operational efficiency, champion process improvements, and align cross-functional teams with strategic optimization objectives.
  • Leads Lean Six Sigma projects to streamline operations and minimize waste.
  • Establishes standardized processes across multiple countries to ensure consistency and efficiency, while accommodating necessary local adaptations.
  • Identifies and implements opportunities to achieve scale through workflow consolidation and optimization.
  • Removes redundant procedures to drive greater operational efficiency.
  • Utilizes technology to automate routine activities and improve productivity.
  • Partners with IT and business stakeholders to ensure systems effectively support optimized and automated workflows.
  • Establish and monitor KPIs to evaluate both operational efficiency and the success of transformation initiatives.
  • Perform root cause analyses and introduce corrective measures to resolve any performance issues.
  • Create dashboards and reporting tools that track ongoing progress and measure outcomes effectively.
  • Work with OCM to support process adoption.
  • Train teams on improvement methods and tools.
  • Promote change across the organization.
  • Collaborate with Workstream Leads, Vendors, and Country Operations to coordinate plans.
  • Lead workshops and sessions to gather insights and ensure alignment.
  • Assist with governance and update the Steering Committee as required.

Requirements

  • Education: Bachelor’s degree required; Master’s or Lean Six Sigma certification a plus.
  • Experience: 7+ years in operational excellence, process improvement, or transformation (preferably in financial services or automotive finance). Demonstrated success leading cross-functional initiatives in matrixed settings.
  • Skills & Knowledge:
  • - Strong knowledge of Lean, Six Sigma, and continuous improvement methodologies
  • - Advanced proficiency in applying AI technologies and process mining tools to automate, analyze, and optimize business processes
  • - Experience with leading process mining platforms (e.g., Celonis, Microsoft Power Automate Process Mining, UiPath) to map workflows and identify improvement opportunities
  • - Strong knowledge of data-driven decision-making and predictive analytics for performance management and KPI optimization
  • - Expertise in Design for Six Sigma (DFSS), including methodologies such as DMADV, for designing robust, scalable, and standardized processes
  • - Demonstrated ability to lead cross-functional teams in Lean, Six Sigma, and continuous improvement initiatives across multiple countries
  • - Commitment to continuous learning, innovation, and effective change management in adopting new technologies and methodologies
  • - Ability to analyze complex data and translate insights into actionable strategies
  • - Excellent communication, facilitation, and stakeholder management skills
  • - Fluent in English and Spanish or Portuguese preferred.
Benefits
  • Extended Maternity & Paternity Leaves
  • Personal Days & Community Investment hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LeanSix Sigmacontinuous improvementAI technologiesprocess miningdata-driven decision-makingpredictive analyticsDesign for Six Sigma (DFSS)DMADVworkflow optimization
Soft Skills
communicationfacilitationstakeholder managementchange managementcollaborationleadershipanalytical thinkingtraininginnovationproblem-solving
Certifications
Lean Six Sigma certificationBachelor's degreeMaster's degree