Customer Service Officer
Gloucestershire County Council
full-time
Posted on:
Location Type: Hybrid
Location: Gloucester • United Kingdom
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Salary
💰 £28,142 - £29,540 per year
About the role
- Provide a high quality of service delivery across a diverse range of services for Gloucestershire County Council
- Respond to queries through several channels including Shire Hall reception services, phone, email and web-based enquiries.
- Ensure that queries are answered effectively, efficiently and in line with the Council’s policies and procedures
Requirements
- Excellent communication skills
- Confident telephone manner
- Self-motivated and pragmatic
- Ability to take ownership of enquiries to resolution
- Ability to follow work instructions
- Look for continuous improvements in how we do things
Benefits
- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Excellent Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
- Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
excellent communication skillsconfident telephone mannerself-motivatedpragmaticownership of enquiriesability to follow work instructionscontinuous improvement