Customer Services Operations Manager
Gloucestershire County Council
full-time
Posted on:
Location Type: Hybrid
Location: Gloucester • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £48,226 - £51,356 per year
Job Level
Junior
About the role
- Responsible for the day-to-day operations of the customer service department
- Ensure customer teams (including Contact Center, Shire Hall Reception areas, and Blue Badge) are providing excellent service
- Engage all key stakeholders to develop and implement policies and procedures
- Ensure budgets and resources are managed effectively.
Requirements
- Experience in management and development of a range of services within a defined service area (preferably customer services)
- Provided extensive staff management and leadership expertise.
- Knowledge and understanding of project management, information security, budget and risks management.
- Innovative and progressive with a creative approach to problem-solving and juggling priorities.
Benefits
- Flexible working opportunities, including flexi-time and remote working (subject to the needs of the role - please discuss this at interview)
- 25.5 days annual leave rising to 30.5 days after 5 years’ service, plus bank holidays
- Membership of a Local Government Pension Scheme
- Clear career progression pathways, to support you in progressing professionally and personally
- Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- Cycle to Work scheme
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementbudget managementrisk managementinformation security
Soft skills
staff managementleadershipproblem-solvingprioritizationstakeholder engagementinnovationcreativity