GLORY

Field Service Engineer

GLORY

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.
  • Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix).
  • Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
  • Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
  • Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
  • Carry out preventative maintenance to reduce downtime and improve reliability.
  • Provide clear customer updates and set expectations during service activity.
  • Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality.
  • Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.
  • You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly.
  • Most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption.

Requirements

  • Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology).
  • Strong fault-finding ability across electro-mechanical systems.
  • Confident using a Windows laptop for diagnostics, reporting, and communication.
  • Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.
  • Excellent customer service and communication skills (written and verbal).
  • Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller
  • Full UK driving licence.
  • Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role.
  • Experience adhering to SLAs and managing high‑priority callouts.
  • Understanding of health & safety in the field (risk awareness, safe working, customer site standards).
  • Experience with hardware/software upgrades, device configuration, or remote support tools.
  • Coaching/mentoring ability (supporting less experienced engineers).
Benefits
  • 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
  • Company vehicle that is available for private use
  • Tools and parts support
  • Competitive company pension scheme
  • Ongoing training and development
  • Private medical insurance for all employees (enhanced membership can be purchased for other family members)
  • Dental insurance for all employees
  • Life assurance
  • Income protection scheme
  • Employee assistance programme
  • Employee Wellbeing events and Mental Health First Aiders
  • Employee My Benefits portal offering extensive retail discount
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fault diagnosiselectro-mechanical systems repairnetwork connectivityLAN connectionsIP addressingtroubleshootingpreventative maintenancejob documentationhardware upgradessoftware upgrades
Soft Skills
customer servicecommunication skillstime managementprioritizationcoachingmentoringproblem-solvingattention to detailadaptabilityteam collaboration
Certifications
Full UK driving licence