GLORY

Field Service Technician – 2nd Shift, Weekends

GLORY

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $25 - $30 per hour

About the role

  • Directly manage all aspects of customer service and care with our clients
  • Independently troubleshoot and repair a variety of high-speed cash-handling equipment
  • Track and manage parts/tools
  • Stay abreast of changes in technical and functional elements of GLORY equipment
  • Ensure overall customer satisfaction
  • Diagnose system problems and make repairs
  • Keep customer apprised of progress during maintenance or a down system situation
  • Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
  • Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified
  • Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage)

Requirements

  • Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
  • Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
  • Excellent customer service and communication skills
  • Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
  • Logical troubleshooting skills and capability to isolate problems at PCB or component level
  • Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
  • AC/DC power distribution, and digital/analog circuitry
  • Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
  • 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
  • Hold a Valid Driver’s License
  • While some computer knowledge is required, this position is focused electro-mechanical repair
Benefits
  • 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
  • Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
  • Paid Parental Leave
  • MDLive – 24/7 Virtual Doctor plus a Nurse Line
  • Dental insurance
  • Vision insurance
  • FSA / Dependent Care
  • Voluntary Life Insurance
  • Basic Life insurance and AD&D – Company paid
  • Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
  • Paid Vacation – Start with a prorated amount of hours your first year depending on start date. Earn 80 vacation hours during your first full year and vacation hours increase based on years of service.
  • Paid Sick days based on City/State requirements
  • Paid Holidays – 9 to 11 days based on start date
  • Professional development assistance
  • Education assistance
  • Adoption Assistance
  • Legal and ID Theft plans
  • Annual Bonus opportunity
  • Opportunities for internal promotions/career advancement
  • Company Vehicle/Insurance – this benefit only applies to certain positions

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
electro-mechanicselectrical engineeringtroubleshootingrepairAC/DC power distributiondigital circuitryanalog circuitryhigh-speed cash-handling equipmentmechanical drawingslogic diagrams
Soft skills
customer servicecommunicationlogical troubleshootingproblem isolationadaptabilitysafety adherence
Certifications
mechanics certificateelectronics certificateautomation certificatedata processing certificatevalid driver's license