GlobeLife

Backend Engineer

• Design, develop, and maintain scalable web/Windows applications using .NET technologies.
• Integrate back-end API services with front-end UI components.
• Build responsive front-end interfaces using modern JavaScript frameworks (e.g., Angular, React, or Vue).
• Develop RESTful APIs and integrate with third-party services.
• Identify technical debt within assigned modules and proactively recommend remediation strategies.
• Lead technical discussions within the Scrum team.
• Conduct thorough and constructive code reviews.

Senior .NET Developer

Vice President

• Implement and maintain uniform processes, frameworks, and performance measures across underwriting, new business, and sales administration.
• Partner with business leaders to define forward-looking administrative models for Underwriting, New Business, and Sales Administration with 1-, 3- and 5-year horizons.
• Collaborate with technology, operations, and business leaders to align processes across mainframe systems, enterprise applications, and integration points.
• Apply Lean, Six Sigma, and related methodologies to drive measurable cost, quality, and efficiency improvements.
• Identify and prioritize opportunities for applying RPA, AI, and related tools to optimize processes in acquisition and sales administration.
• Facilitate alignment across departments, eliminate silos, and introduce enterprise best practices that improve speed, quality, and cost efficiency.
• Establish and mature project identification, tracking, cost/benefit analysis, and postmortem reviews. Ensure project benefits are realized.
• Lead change initiatives, engaging stakeholders and driving adoption of new processes and tools.
• Define KPIs, establish dashboards, and partner with IT to build reporting capabilities that support data-driven decision making.
• Provide recommendations and insights to senior leadership on process improvement initiatives and transformation efforts.
• Directly manage 2–3 business analysts, setting priorities, mentoring, and ensuring quality deliverables.
• Develop business cases and cost/benefit analyses for transformational projects. Manage approved project budgets, ranging from hundreds of thousands to several million dollars, ensuring implementation within financial and operational targets.

Senior Vice President, Operational Strategy – Process Transformation

Customer Retention Specialist

• Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options.
• Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions.
• Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments.
• Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language.
• Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems.
• Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information.
• Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete.
• Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions.
• Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations.

Bilingual Customer Retention Representative

Sales

• Analyze geographic, demographic, and economic data to identify markets presenting significant opportunities for Globe Life benefits products.
• Develop and execute a structured territory development plan that prioritizes market entry sequencing, account targeting, and awareness-building activities within the assigned region.
• Major accountability for regional quota attainment across all agents and distribution partners; conduct regular performance reviews and implement corrective action plans as needed.
• Raise awareness of Globe Life's portfolio of supplemental life insurance through community engagement, employer outreach, and direct sales activity.
• Conduct direct sales presentations to prospective individual and group clients, guiding them through product selection, application, and enrollment processes.

Senior West Regional Sales Director

• Analyze geographic, demographic, and economic data to identify markets presenting significant opportunities for Globe Life benefits products, including worksite, association, and direct-to-consumer channels.
• Develop and execute a structured territory development plan that prioritizes market entry sequencing, account targeting, and awareness-building activities within the assigned region.
• Partner with home office market analytics teams to validate opportunity assessments and refine territory boundaries as market conditions evolve.
• Significant travel within the assigned region is required; travel may exceed 50–70% of working time depending on region size and market development phase.
• Spend the majority of time within the assigned territory conducting in-person sales, agent development, and market-building activities.
• Occasionally travel to Globe Life's home office in McKinney, Texas for training, national sales conferences, and leadership meetings.
• Independently design multi-year regional growth strategies; recommend territory assignments.
• Raise awareness of Globe Life's portfolio of supplemental life insurance, accidental death, and related benefit products through community engagement, employer outreach, association partnerships, and direct sales activity.
• Represent Globe Life at industry events, community organizations, employer benefit fairs, union halls, and professional associations to build brand visibility and generate qualified lead flow.
• Collaborate with marketing to customize regional messaging and collateral that resonates with the demographic and employer profiles most prevalent in the territory.
• Serve as a subject-matter resource for agents and clients on Globe Life product features, underwriting guidelines, enrollment processes, and claims support.
• Meet or exceed individual and regional new-business production targets, measured by new annualized premium (NAP), policy count, and active policyholder retention rates.
• Conduct direct sales presentations to prospective individual and group clients, guiding them through product selection, application, and enrollment processes.
• Maintain a disciplined pipeline of qualified prospects using CRM tools, tracking activity, conversion rates, and revenue forecasts for reporting to leadership.
• Monitor in-force business within the territory to identify lapse risk and implement proactive retention and re-enrollment strategies.
• Hold accountability for regional quota attainment across all agents and distribution partners; conduct regular performance reviews and implement corrective action plans as needed.
• Identify, recruit, and onboard licensed life and health insurance agents and independent producers to expand distribution capacity within the territory.
• Provide structured coaching, field ride-alongs, joint sales calls, and product training to develop agent competency and productivity.
• Set clear performance expectations with agents; track production metrics and provide regular feedback and development planning.
• Lead development programs for junior sales staff.
• Ensure all agents operating in the territory maintain active and compliant licensing in applicable states and adhere to Globe Life's ethical sales standards and regulatory requirements.
• Prospect and develop relationships with employer groups, associations, unions, and affinity organizations to establish Globe Life as a preferred voluntary benefits provider.
• Design and deliver worksite enrollment programs, coordinating logistics with HR/benefits administrators and enrollment support staff.
• Negotiate access agreements and benefit communication strategies with employer decision-makers to maximize employee participation rates.
• Manage a portfolio of key regional accounts; develop strategic account plans with multi-year enrollment and revenue growth objectives.
• Conduct all sales and distribution activities in strict compliance with state and federal insurance regulations, DOI requirements, and Globe Life's internal policies.
• Complete all required continuing education, product training, and compliance certifications on schedule.
• Promptly escalate any observed or suspected compliance violations, market conduct concerns, or ethical irregularities to the compliance and legal teams.
• Ensure agents in the territory adhere to approved sales scripts, suitability standards, and disclosure requirements.
• Prepare and deliver accurate weekly, monthly, and quarterly performance reports detailing production results, pipeline status, market penetration progress, and agent productivity.
• Utilize data and market intelligence tools to identify trends, competitive activity, and emerging opportunities within the region.
• Present regional business reviews to VP-level leadership with strategic recommendations for resource allocation, market prioritization, and distribution expansion.

Senior Southeast Regional Sales Director

Account Manager

• Serve as a primary contact for assigned key employer group clients for issue resolution, reporting requests, and renewal preparation.
• Build and maintain strong working relationships with client contacts and broker partners.
• Proactively communicate with clients regarding account status, policy updates, and renewal timelines.
• Coordinate with internal teams and external TPA partners to facilitate smooth client interactions and service delivery.
• Collaborate with Underwriting and TPAs to complete policy change requests and prepare client renewal packages.
• Monitor account performance and proactively identify opportunities for account growth or administrative process improvement.
• Prepare and distribute client reports, and create stewardship presentations illustrating account progress, goals, and quarterly initiatives.
• Maintain accurate and up-to-date account records and documentation in Salesforce.
• Act as a point of escalation for complex client issues requiring coordination across multiple departments and partners.
• Identify recurring client issues and trends to support continuous service improvements.
• Provide training and guidance to Account Managers I and II as needed.

Senior Account Manager – Group Benefits

• Make outbound calls to newly issued business to welcome them to the Globe Life Family, ensure their policy (s) are accurate, and assist with any additional information pertaining to their new policy.
• Maneuver within our CRM while speaking with recently approved customers to collect the first premium to activate their Life Insurance policy.
• Make outbound calls to internet-generated leads to warm up potential customers for our Sales Team.
• Be able to explain policy benefits.
• Complete necessary paperwork when needed.
• Assist with correspondence and error corrections for policy service.
• Execute special projects that encompass making numerous outbound calls for special projects/campaigns for our sister companies including AIL & LNL and recording activities requested by/from customers.

Outbound Sales Specialist

Manager

• Lead the design, implementation, and governance of compensation programs, including base pay, variable pay, recognition, and job architecture.
• Conduct enterprise-wide market analysis to ensure competitive positioning and internal equity.
• Manager annual compensation cycles (merit, bonus, equity) in partnership with HR, Finance, and business leaders.
• Evaluate and enhance compensation policies, tools, and processes to drive consistency and scalability.
• Monitor the effectiveness of existing compensation practices and recommend changes that are cost-effective and consistent with corporate objectives and market practice.
• Lead the measurement and analysis of success against intended goals.
• Drive the cultural transformation and implementation of a standardized job architecture across the enterprise in support of strategic workforce planning and in alignment with leading best practices.
• Design creative compensation and incentive plan structures to drive desired objectives.
• Maintain and evolve the company’s job architecture, leveling framework, and job family taxonomy.
• Partner with HRBPs and business leaders to evaluate new and evolving roles, ensuring alignment with standards.
• Serve as a trusted advisor to HR and senior leaders on compensation decisions, pay strategies, and organizational design.
• Oversee the participation in salary surveys and monitor salary survey data to ensure corporate compensation objectives are achieved.
• Oversee job evaluation methodologies and ensure accurate classification, leveling, and FLSA determinations.
• Support internal audits, external benchmarking, and governance reviews, Ensure compliance with federal, state, and local compensation laws and regulations.

Compensation Manager

Social Media Manager

• Nationwide travel to various locations to focus on teaching how to implement effective social media strategies and/or event support.
• Occasional international travel for major company events to provide support.
• Be an outgoing culture ambassador to foster positive brand reputation and engagement.
• Work closely with other members of the Marketing Team to coordinate social media strategies at a corporate, agency and individual level.
• Effectively present brand standards and capabilities of Google Business listings, Birdeye profile, microsites, and social media pages.
• Proactively stay on top of latest content requirements and trends in social media.

Social Media Strategist

Business Operations

• Design and document business processes and make appropriate recommendations that will positively impact operational effectiveness.
• Work with the project team members on all phases of initiatives.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish user requests from the underlying true needs.
• Collaborate with all functional business units to achieve strategic, tactical and project goals.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs.
• Monitor milestone completion and track all phases of the project product/service life cycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts.
• Conduct project meetings, meet with project team(s) regularly to review project deliverable and deadlines, and meet with appropriate personnel for periodic reviews of prototypes and final products.
• Consult with business units in developing user acceptance test plans and procedures for end user testing, ensuring that all tests are conducted and documented according to the standards agreed upon by the business unit and I.T.
• Facilitate meetings for all levels of the organization.
• Provide status updates and reporting on assigned projects.
• Support business transition and help establish change.
• Track and analyze business unit trends and make appropriate recommendations that will positively impact the department to create new or maximize existing initiatives based on data analysis.

Business Operations Analyst

• Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options.
• Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions.
• Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments.
• Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language.
• Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems.
• Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information.
• Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete.
• Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions.
• Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations.
• Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards.

Customer Retention Representative

• Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options.
• Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions.
• Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments.
• Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policyholder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language.
• Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems.
• Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information.
• Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure that all provided information is accurate and complete.
• Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions.
• Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs), including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards.

Customer Retention Representative – PM Shift

• Answering questions regarding coverage, premium and other policy information.
• Composing business letters, communicating effectively through written and verbal communication.
• Working independently and making judgment decisions is required.
• Making outbound calls to existing policyholders to collect delinquent premium payments.
• Reselling the benefits of our policies and providing excellent customer service.
• Using various sales techniques to help increase the retention of our policyholders.
• Recording policyholder information for reporting and transactional purposes.
• Extensive telephone contact and appropriate telephone skills are required.
• Discretion and tact must be used in providing service to customers.
• Monday to Friday schedules, no weekends.
• Additional production incentive pays after the training period.
• Bilingual (Spanish) hourly pay differential.

Customer Retention Representative, AM Shift

Artificial Intelligence

• Lead, mentor, and manage a team of BI Developers, fostering a culture of technical excellence, innovation, and continuous improvement.
• Partner with Data Engineers and Data Architects to support the enterprise Data Lake and Data Warehouse environment, with a strong focus on understanding data models and structures to enable enterprise reporting and analytics delivery.
• Define business and technical requirements, contribute to solution design, and oversee the delivery of AI/ML initiatives including LLM-based ChatBots, Agentic AI workflows, and OCR document processing pipelines, collaborating closely with Data Engineering teams leveraging AWS services such as AWS Bedrock, AgentCore, SageMaker, BDA, Textract, OpenSearch, and Amazon Q.
• Collaborate with Data Engineering teams on the design and implementation of ETL/ELT pipelines and data orchestration workflows to ensure data is properly structured and available for reporting and analytics consumption.
• Oversee source control practices and code quality standards for the BI and analytics team, ensuring adherence to peer review standards and CI/CD pipeline integrity in collaboration with Data Engineering.
• Oversee the design, development, and governance of enterprise Tableau dashboards and self-service analytics solutions, ensuring alignment with business reporting standards and stakeholder needs.
• Define and enforce reporting standards, data visualization best practices, and dashboard lifecycle management across the Tableau environment.
• Collaborate with business stakeholders, data analysts, reporting consumers, and product owners to gather, analyze, and translate complex reporting and AI requirements into scalable solutions.
• Apply a strong understanding of Agile Scrum methodologies to guide Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, leveraging JIRA to manage team workflows, track delivery progress, and maintain backlog visibility.
• Develop and manage project plans, timelines, resource allocations, and project estimates to ensure on-time, high-quality delivery.
• Conduct capacity planning and workforce planning to align team capabilities with organizational demand and project pipeline.
• Partner with leadership to support budget planning and management, including forecasting, tracking, and reporting on team expenditures and cloud cost optimization efforts.
• Maintain awareness of production health across all analytics reporting and BI platforms, partnering with the administrative and operations teams to ensure high availability, performance, and SLA adherence, and escalating issues as needed to drive timely resolution.
• Evaluate and recommend analytics, visualization, and AI/ML tools and emerging technologies to continuously improve reporting and analytics capabilities.
• Conduct regular performance reviews, provide coaching, and support career development for team members.
• Ensure compliance with data security, privacy, AI governance, and regulatory standards across all reporting and analytics solutions.

Manager, AI & Analytics Reporting

Communications

• Sort and import claim documents received via electronic fax or e-mail for ingestion into Onbase.
• Research to identify unmatched mail items and forward to the appropriate department or examiner.
• Index new claims via RightFax, Outlook, or OnBase.
• Input initial benefit lines into Mainframe system for new claims.
• Support examiners and analysts by creating and sending out letters for requested information.
• Research and Identify policy information and create verifications with found information for outside companies.
• Accumulate reports on policy status for outside companies.
• Concurrently access multiple databases, software programs, and/or online tools to perform required job functions.
• Attend and actively participate in departmental meetings, trainings, and coaching sessions.
• Maintain high degree of quality control and validation of completed work.
• Meet or exceed established standards for productivity and quality.
• Maintain customer privacy and confidentiality in accordance with HIPAA standards.
• Perform additional duties as assigned by management.