GLOBALTALENT

Operations Specialist

GLOBALTALENT

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • You will work with Cadre AI, an AI strategy and integration firm that partners deeply with organizations to transform workflows, streamline operations, and deliver measurable business outcomes.
  • You will own the operational rhythm of the pod, including daily syncs, weekly planning, retros, and client communication.
  • You will maintain full visibility into team workload, proactively identifying blockers, delays, and risks before they become client-facing issues.
  • Coordinate new client onboarding by scheduling kickoff calls with pod members and ensuring a smooth handoff from the Sales team.
  • Build out ClickUp infrastructure before onboarding calls: client folders, tasks, milestones, timelines, and client-facing naming conventions.
  • Establish project foundations with dates set, assignees confirmed, and milestones visible in the client portal from day one.
  • Maintain up-to-date client records in Cadre One throughout the engagement, including stakeholder updates and client sentiment tracking.
  • Lead daily syncs, weekly planning sessions, and retros, setting agendas and ensuring clear outputs and documented action items.
  • Own the weekly planning process, ensuring all client work is scoped, assigned, and in an active sprint by end of day Friday.
  • Track workload across all pod members, maintaining visibility on capacity, deadlines, and risks.
  • Proactively surface blockers, delays, and capacity concerns to the pod leader with context and recommended solutions.
  • Capture action items from Slack, internal syncs, and client meetings and convert them into ClickUp tasks within 24 hours.
  • Monitor ClickUp health across all clients, identifying and resolving issues that reduce visibility or create operational risk.
  • Ensure all tasks, milestones, and deliverables are properly structured with accurate dates, assignees, and naming conventions.
  • Move incomplete sprint tasks forward, close dormant items, and maintain accurate milestone visibility in the client portal.
  • Flag process gaps and coordinate with Product, Research, and Engineering teams to ensure deliverables and timelines are aligned.
  • Own the weekly client recap process, synthesizing updates into clear Friday emails covering progress, priorities, and milestones.
  • Manage client meetings end-to-end: scheduling, agenda preparation, note-taking, and task follow-ups within 24 hours.
  • Ensure all client meetings are scheduled at least 30 days in advance and tracked centrally.
  • Support the pod leader in preparing Monthly Operating Review decks and contribute context in executive-level discussions.

Requirements

  • 2+ years of experience in operations, project coordination, or client services, preferably in agency, consulting, or professional services environments.
  • Exceptional organization and attention to detail, with the ability to manage multiple client engagements simultaneously.
  • Confidence facilitating meetings and keeping sessions structured, productive, and on track.
  • Proficiency in ClickUp or similar project management tools, including complex task structures and workflows.
  • Strong written communication skills, with the ability to synthesize input into clear, client-facing communication.
  • Highly proactive mindset — identifies and addresses issues without needing direction.
  • Ability to work closely with leadership and peers as a trusted operational partner.
  • Experience with Google Workspace (Sheets, Docs, Calendar) and familiarity with productivity and transcription tools.
  • Experience working with or managing technical teams (engineering, developers) is a plus.
Benefits
  • Real impact — your work directly enables teams to deliver exceptional client results.
  • Exposure to the frontier — work inside a highly AI-native consulting environment.
  • AI-native culture — we use AI to run our own operations, not just build it for clients.
  • Room to grow — exposure to strategy, engineering workflows, and executive client relationships.
  • Upside — a profitable, fast-growing company where early team members share in success.
  • No bureaucracy — small teams, clear accountability, and a focus on execution.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project coordinationclient servicestask managementworkload trackingrisk identificationmeeting facilitationsprint managementclient onboardingmilestone trackingaction item capture
Soft Skills
organizationattention to detailproactive mindsetwritten communicationcollaborationleadership supportproblem-solvingtime managementclient relationship managementfacilitation