Globalstar

Support Engineer

• Provide advanced technical leadership and operational support for Globalstar’s Gateway Systems
• Interface across engineering, reliability, and operations teams to diagnose, resolve, and prevent system incidents
• Ensure maximum system uptime and adherence to Service Level Agreements (SLAs)
• Serve as the designated Payload Systems Subject Matter Expert (SME) within operations
• Provide technical ownership, lifecycle oversight, and performance accountability for assigned payload hardware
• Support monitoring and analysis of Gateway and Payload system performance
• Assist with troubleshooting and resolution of operational incidents and service interruptions
• Work with engineering, reliability, and operations teams to analyze operational data and identify performance improvements
• Support installation, integration, testing, and verification of new Payload systems
• Help maintain technical documentation, procedures, and operational guides
• Lead in proactive system performance tracking and reporting for Payload systems
• Assist with software validation and product testing activities
• Lead root cause analysis and corrective action recommendations
• Participate in cross-training initiatives and technical knowledge sharing
• Support a shared on-call rotation as experience and training progress

Gateway Engineering & Support Engineer – Payload SME