Customer Care Representative
McKesson
Fraud Specialist
Global Payments Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • Kentucky, Ohio, South Carolina, Tennessee
Visit company websiteSalary
💰 $15 per hour
Job Level
Junior
About the role
- Investigates potential credit card fraud cases based on information received from the fraud detection system.
- Analyzes several aspects of account history, to include payment and transaction history.
- Contacts customers and merchants to obtain additional information regarding fraudulent charges.
- Maintains accurate and complete documentation of all information necessary for the investigation.
- Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
- Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity.
- Builds the credit card replacement orders and completes shipping materials.
- Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.
Requirements
- High School Diploma or Equivalent
- 6 months minimum call center experience, either remote or onsite within the last 18 months
- You must be flexible and open to a work schedule that is mid shift to late shifts that include working the weekends as part of your weekly schedule.
- Ability and flexibility to work hours as assigned we are a 24/7 Call Center.
- This position requires you to be on camera during work hours.
- Preferred Qualifications
- previous work experience in a fraud related field.
