Global Payments Inc.

Customer Success Advocate

Global Payments Inc.

full-time

Posted on:

Location Type: Hybrid

Location: San Diego • California • New York • United States

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About the role

  • Monitor Salesforce CTAs and account health indicators (e.g., revenue, transaction volume, product usage) to identify risks and take corrective action.
  • Engage with clients to resolve issues, address negative feedback (CSAT/NPS), and manage cancellation requests with a focus on retention.
  • Track product adoption for newly onboarded clients; provide guidance, training, and resources to remove barriers and increase usage.
  • Conduct client check-ins such as mini QBRs or Payment Health Checks to optimize fee settings, promote digital adoption, and ensure continued value.
  • Identify and source client success stories, case studies, and referrals to support advocacy initiatives.
  • Execute targeted outreach and special projects, including email campaigns, security updates, and engagement for clients without an assigned CSM.
  • Collaborate cross-functionally with Support, Product, Marketing, and Sales teams to resolve client needs and enhance overall experience.

Requirements

  • 2+ years in Customer Success, Account Management, or a related client-facing role.
  • Strong communication, problem-solving, and relationship-building abilities.
  • Familiarity with SaaS platforms, Salesforce, and data-driven decision-making.
  • Proactive, empathetic, and results-oriented with a passion for customer advocacy.
Benefits
  • medical, dental and vision care
  • EAP programs
  • paid time off
  • recognition programs
  • retirement and investment options
  • charitable gift matching programs
  • worldwide days of service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data-driven decision-makingclient check-insproduct adoption trackingissue resolutionemail campaignscase studiesadvocacy initiativesfee optimization
Soft Skills
communicationproblem-solvingrelationship-buildingproactiveempatheticresults-orientedcustomer advocacy