Customer Success Manager
Global Payments Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Moon Township • California • Kansas • United States
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Salary
💰 $80,000 per year
About the role
- own, manage and develop the Global Payments Customer Experience strategy
- assist with developing and implementing an enterprise-wide Customer Experience strategy
- understand and monitor industry trends
- support the design and execution of core Customer Experience behaviors
- create ongoing communications regarding Customer Experience Strategy
- provide support to the lines of business regarding customer experience concepts
- assist with alignment sessions with our customers
- participate in management of customer insights
- assist in cross-business best practice sharing
- administer recognition programs
- collect data and produce metrics for Customer Experience program
- execute continuous improvement process for customer feedback
- recommend process improvements regarding Customer Experience program
Requirements
- Bachelor's Degree
- Typically Minimum 6 Years Relevant Exp
- Experience with customer journey mapping
Benefits
- medical, dental and vision care
- EAP programs
- paid time off
- recognition programs
- retirement and investment options
- charitable gift matching programs
- worldwide days of service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer journey mappingdata collectionmetrics productioncontinuous improvement process
Soft Skills
strategic managementcommunicationcollaborationcustomer insights managementbest practice sharing
Certifications
Bachelor's Degree