Global Payments Inc.

Developer Support Specialist

Global Payments Inc.

full-time

Posted on:

Location Type: Office

Location: Leicester • United Kingdom

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Job Level

Junior

Tech Stack

Grafana

About the role

  • Supporting developers with their integration into the Global Payments platform - onboarding, in-life and escalations.
  • Holding phone calls and joining online meetings with customers and their developers to discuss eCommerce related topics.
  • Responding to tickets inline with our SLA’s and ensuring that our customers are well looked after, providing first class customer service.
  • Documenting resolutions is a vital part of what you’ll be doing and ensuring there is a full audit trail of your interactions.
  • Develop yourself to progress your career within Global Payments.

Requirements

  • A minimum of 1 years experience working in a customer or technical support role is desirable.
  • A degree in IT, Computer Science or related discipline is desirable.
  • Understanding of programming languages and real-world applications/services, in particular HTML, XML and CSS would be beneficial.
  • Previous use of Kibana or Grafana would be advantageous.
Benefits
  • Work from home flexibility
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HTMLXMLCSS
Soft Skills
customer servicecommunicationdocumentation