Retentions Consultant
Global Payments Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Stockport • United Kingdom
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Salary
💰 £25,396 per year
About the role
- Proactively reach out to customers who have expressed their intent to discontinue using our payment solutions.
- Listen attentively to customers concerns and reasons for wanting to leave, demonstrating empathy and understanding.
- Present compelling solutions and alternatives that address customers pain points and convince them to stay.
- Maintain accurate records of customer interactions and account status in our CRM system.
- Meet and exceed retention targets and objectives.
- Stay up to date with industry trends and our evolving systems to provide informed guidance to customers.
Requirements
- Excellent communication skills, with the ability to build rapport and trust with customers.
- Customer-focused with a passion for delivering exceptional service.
- Proven ability to work in a fast-paced and demanding environment.
- Self-motivated and goal-oriented with a drive to achieve and exceed targets.
- A track record of meeting or exceeding retention goals.
- Previous retentions background preferred but not essential
Benefits
- Excellent Basic Salary of £25,396.80
- Competitive uncapped commission structure
- Work From Home
- In depth Training and Development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsempathycustomer-focusedrapport buildingtrust buildingself-motivatedgoal-orientedproblem-solvingactive listeningservice orientation