Global Payments Inc.

Software Support Analyst

Global Payments Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Lenexa • Kansas • United States

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Salary

💰 $27 - $30 per hour

About the role

  • Provides help desk support to end-users for PC, server or mainframe applications, and hardware
  • Documents and/or generates CSHD ticket for tracking purposes
  • Assists with coordinating relevant groups to initiate prompt issue resolution for High to Critical impact issues
  • Provides level one technical support and develop more in depth knowledge by assisting experienced peers
  • Verifies systems during and after scheduled outages/ maintenance including screens, web sites and other company managed data for clients

Requirements

  • High school diploma or equivalent
  • Typically, minimum 2 years relevant exp Help desk, POS terminal experience
  • Bachelor's Degree in Computer science or technical field (Preferred)
  • Typically, Minimum 4 Years Relevant Exp Help desk; POS Terminal experience (Preferred)
Benefits
  • medical, dental and vision care
  • EAP programs
  • paid time off
  • recognition programs
  • retirement and investment options
  • charitable gift matching programs
  • worldwide days of service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
help desk supporttechnical supportticket documentationissue resolutionsystem verificationPC applicationsserver applicationsmainframe applicationsPOS terminal experience
Soft Skills
communicationproblem-solvingteam coordinationcustomer service
Certifications
high school diplomaBachelor's Degree in Computer Science