Global Payments Inc.

Client Support Representative

Global Payments Inc.

full-time

Posted on:

Location Type: Remote

Location: California • Florida • United States

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Tech Stack

Cloud

About the role

  • Answer incoming client/residents inquiries and ensure an accurate assessment of the issue is documented and escalated or resolved within the defined SLAs
  • Handle tier I tasks and issues, provide appropriate solutions, and follow up with client to ensure complete resolution and satisfaction
  • Proactively identify and escalate at-risk clients and issues to team lead
  • Embrace change and continually participate in suggestions to process improvements while promoting the Zego culture and spirit of teamwork
  • Demonstrate an increasing level of knowledge and comprehension of Zego products and partner integrations
  • Accurately document and update client/residents records, support notes and interactions within the various software systems (Service Cloud, SFDB and Admin)
  • Ensure compliance with Zego specifications and regulations and follow established policies, procedures and workflows
  • Inform clients of new updates to services, seek opportunities to increase client’s utilization metrics, identify up-sell opportunities and coordinate initial meetings with CSS
  • Assist with and contribute to marketing and advertising initiatives
  • Consistently meet personal/team goals and quotas and adhere to established work schedule
  • Participate in POD Meetings

Requirements

  • Familiarity with CRM, support & ticketing software systems and practices
  • Proven ability to work in a fast paced, team centered work environment
  • Proficiency with Microsoft Suite Products (Microsoft Excel, Word and PowerPoint)
  • Excellent communication– verbal, written, interpersonal with strong active listening skills
  • Ability to demonstrate effective problem solving skills and strong client orientation
  • Detail-oriented and dependable, with a positive and inquisitive attitude
  • Ability to multi-task, prioritize, and collaborate with multiple departments and stakeholders
  • Exhibit a high degree of self-motivation and drive
Benefits
  • Flexible paid time off
  • Tier based promotional career-pathing
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRMticketing softwareMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint
Soft Skills
communicationactive listeningproblem solvingclient orientationdetail-orienteddependablepositive attitudeinquisitive attitudemulti-taskingcollaboration