Global Lending Services LLC

Systems Engineer

• Responsible for building business-focused information systems and technology solutions that are stable, scalable, and efficient.
• Gather business requirements from various stakeholders.
• Work with technical teams to recommend effective and optimal solutions to meet the business needs.
• Document proposed solutions and prioritize projects for timely implementation.
• Perform quality assurance checks to ensure data accuracy.

Business Systems Analyst II

Sales

• Establish key business initiatives with measurable goals and milestones that support the overall region and company strategy
• Make new dealer visits or cold calls and take inbound calls from dealerships to build relationships and capture business
• Recruit and train new Area Sales Managers
• Introduce new and acquired businesses to company procedures and appropriate personnel for related services
• Establish goals for Area Sales Managers; provide coaching and support towards goal obtainment and hold him/her accountable for results
• Communicate expectations and hold Area Sales Managers accountable for meeting financial goals and performance metrics – all while maintaining a high level of morale
• Perform these same functions with GLS Agency partners in terms of coaching, servicing and support
• Maintain electronic records and files
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
• Participate in special projects as needed
• Perform additional assignments as required by the needs of the company or as directed by management

Regional Sales Director – Mid-Atlantic

• The Area Sales Manager acts as a company ambassador to automotive dealers within the assigned market area.
• It is the responsibility of this position to expand company market share by signing new dealers, developing existing relationships, and increasing awareness and adoption of the company’s lending program(s).

Area Sales Manager

Customer Support

• Identify and prioritize incidents requiring urgent attention.
• Identify Problems from incident commonalities.
• Resolve escalated single-user tickets.
• Create and maintain knowledge base articles for Tier 1 Service Desk personnel to increase first call resolution of tickets.
• Create and disseminate training materials to agents, leaders, and Learning & Development for recurring user error incidents.
• Provide monthly reports on frequently reported single-user incidents, problems, and ticket-elimination projects to business leaders.
• Build business cases for product enhancement efforts to Tier 3 for automation or elimination of ticket drivers.
• Communicate incident updates to affected stakeholders.
• Engage and coordinate communications with Tier 3 Support or the Vendor for resolution of the major incident.
• Document business impact, timeline, corrective action, follow-up tasks, and root cause of the major incident. Quantify incident impacts to the business.
• Provide monthly reports on system health to business leaders.
• Lead postmortem on GLS-initiated major incidents.
• Partner with Vendor for RCAs and future mitigation actions on Vendor-initiated major incidents.
• Manage process and technical follow-up tasks as Problems to prevent the major incident from recurring.
• Coordinate Problem resolution with responsible engineering group.
• Document temporary workarounds for Tier 1 and Tier 2 Support.
• Provide status updates on Problem resolution to stakeholders.
• Be familiar with upcoming GLS releases of new functionality and impact to the business.
• Create Informational Notifications for GLS of planned Vendor releases. Track upcoming Vendor releases for new functionality and possible business impact.
• Validate upcoming changes to find issues before rollout to main user base.
• Participate in vendor evaluations and proof of concept for new projects or system replacements.
• Maintain the CMDB for the relevant business area (once established).
• Provide support for the ITSM solution.
• Perform other duties as assigned by members of management, and participate in or lead special projects as needed.

System Support Specialist II

• Responsible for increasing sales in the designated region (includes OK and TX)
• Development, support, and coaching of our Area Sales Managers and Independent Sales Agents
• Establish key business initiatives with measurable goals and milestones that support the overall region and company strategy
• Make new dealer visits or cold calls and take inbound calls from dealerships to build relationships and capture business
• Recruit and train new Area Sales Managers
• Establish goals for Area Sales Managers; provide coaching and support towards goal obtainment and hold them accountable for results
• Communicate expectations and hold Area Sales Managers accountable for meeting financial goals and performance metrics
• Maintain electronic records and files
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management

Business Systems Analyst II

Regional Sales Director – Mid-Atlantic

Area Sales Manager

System Support Specialist II

Regional Sales Director – Southwest