People Supervisor – Operations
Global Lending Services LLC
full-time
Posted on:
Location Type: Office
Location: Tempe • Arizona • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide quality training, guidance, performance coaching, and feedback to assigned staff and advise and recommend training opportunities
- Evaluate team operating processes, analyze reports, and identify performance-related issues to maximize work effectiveness
- Establish strong working relationships with other business units
- Support the development and maintenance of departmental operating procedures
- Set departmental goals and develop and maintain daily employee work schedules
- Accept incoming calls and effectively resolve escalated complaints
- Exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations
- Complete classroom and on-the-job training (3–6 months) before being assigned a team to manage
Requirements
- Bachelor’s degree is required
- Phenomenal interpersonal skills with a focus on empowering others
- Ability to learn new concepts and think fast on your feet
- Strong drive, ambition, and the ability to motivate others
- Solid written and verbal communication skills
- Excellent organizational skills with high attention to detail
- Hands-on approach, and willingness to go above and beyond to get the job done
- Commitment to exemplifying organizational core values
- This is an exempt-level position; schedule generally Monday through Friday between 8:00am-6:00pm; Saturday shifts may occur
- Remain in a stationary position up to 50% of the workday
- Constantly operate a computer and other standard office equipment
- Ability to perform administrative tasks, use of a computer, read company-related documents and email, bend, and kneel
- The position may require travel
Benefits
- Competitive base pay and performance bonuses, dependent on role
- Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
- 401K with employer match and 100% immediate vesting
- Paid Time Off (PTO) and paid company holidays
- Paid Volunteer Time Off (VTO) Annually
- Tuition Reimbursement
- Parental Leave
- Business casual work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance coachingtraining evaluationoperating procedures developmentemployee schedulingcomplaint resolutionstaffing managementperformance evaluationadministrative tasks
Soft skills
interpersonal skillsempowermentmotivationwritten communicationverbal communicationorganizational skillsattention to detailproblem-solvingadaptabilitycommitment to core values
Certifications
Bachelor's degree