Lead Customer Service Representative
Global Industrial Company
full-time
Posted on:
Location Type: Office
Location: Mumbai • India
Visit company websiteExplore more
Job Level
About the role
- Provide lead role in assisting customer service reps with training and support.
- Second tier quotation specialist to manage quotation work load.
- Assist Director of Sales and Operations with PCS set up product master/ procedure for new website, portal and the new catalog.
- Manage collateral literature programs such as catalog mailings, promotions, etc.
- Handle customer service calls in the work flow.
Requirements
- 3 to 5 years managerial experience in a customer service environment.
- Bachelor degree preferred.
- Proficient in MS Word, Excel, PowerPoint, Access.
- Strong Interpersonal skills.
- Excellent written and oral communication skills.
Benefits
- supporting customer service reps with training and support
- Monitor and follow up with reports such as open order and warehouse barometer to make sure all orders are in the system and ship in a timely fashion.
- Decision maker to resolve and leverage critical customer and manufacturer reps issues and opportunities.
- Handle select internal key accounts.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quotation managementcustomer service trainingcollateral literature management
Soft Skills
interpersonal skillswritten communicationoral communication