Bilingual Specialist, Customer Experience
Global Industrial Company
full-time
Posted on:
Location Type: Office
Location: Mumbai • India
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About the role
- Own the entire interaction with customer and provide total resolution for their needs.
- Communicate with customers over phone, email and chat, addressing both customer service and inbound concerns.
- Investigate and resolve customer inquiries related to their orders or shipments.
- Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries.
- Provide product information, estimated time of delivery.
- Update systems and document all interactions with customers, associates, and partners.
- Help customers navigate Company’s website and online ordering.
- Be an expert on Global Industrial’s products and solutions helping the customer by creating Quotes and placing Orders as per customers’ requirements.
- Provides pricing and availability of our product to customers.
- Requests and coordinates discounted prices on orders.
- Inputs all sales orders as a result of customer negotiations.
- Sells additional product through suggestive selling techniques.
- Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes.
Requirements
- 5+ years previous experience as sales and/or customer service representative.
- High school diploma or GED
- Experience in a performance-based or metric-driven environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementcustomer inquiry resolutionbilling assistanceinventory managementsales order inputproduct knowledgepricing coordinationsuggestive sellingshipping claims processingperformance metrics
Soft skills
communicationproblem-solvingcustomer serviceinterpersonal skillsnegotiationteam collaborationadaptabilityattention to detailtime managementconflict resolution
Certifications
high school diplomaGED