Inside Sales Representative – Retention
Aura
Fraud Operations Specialist I–III, Senior
Global Credit Union
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $45,633 - $90,230 per year
Job Level
Senior
About the role
- Perform activities in support of Fraud department
- Locate documents to use as investigative tools for cases related to online access, check fraud, financial exploitation, identity theft, and operational risk mitigation
- Create and maintain complete and accurate case files including evidence and interview summary in the case management system
- Locate, save, and upload documents into case management system: account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance
- Create affidavits and send to branches/members with support documentation
- Create and send collection letters to other financial institutions to mitigate loss
- Process inbound mail for Fraud Operations
- Locate surveillance and review recorded calls to support investigations
- Place calls to gather information from branches, lending departments, and members regarding fraud or identity theft
- Perform other duties as assigned
Requirements
- High school graduate or equivalent
- Self-motivated team player with ability to identify and resolve issues and earn confidence and cooperation of members, employees, and third parties
- Strong oral and written communication skills
- General knowledge of financial transactions
- Comfortable with technology
- Ability to understand and apply regulations and procedures to case evaluations
- Education or experience will determine assignment level (Specialist I–Senior); certifications and performance considered for advancement
