Global Credit Union

Fraud Operations & Investigations Manager

Global Credit Union

full-time

Posted on:

Location Type: Office

Location: Glendale • California • United States

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Salary

💰 $90,389 - $152,718 per year

About the role

  • Establish and ensure strong operational processes and procedures aimed at balance of controlling fraud exposure with supporting member service
  • Define and lead fraud strategies to identify, investigate, and mitigate fraudulent activities
  • Ensure alert penetration rates, service level agreements, alert/case inventory, and production quality align with risk tolerance thresholds established by Fraud Strategy & Analytics, as well as executive leadership
  • Ensure accurate and timely resolution of member claims as allowed by Regulation E, Regulation Z, Visa, NACHA, federal guidelines and credit union policies and procedures
  • Ensure accurate and timely reporting of suspicious activity as required by the Bank Secrecy Act
  • Stay informed on industry best practices and ensure the Credit Union is optimizing fraud capabilities
  • Responsible for the personnel function within the department including staffing, training, evaluating performance, employee morale, and policy compliance
  • Serve as consultant on Credit Union initiatives where fraud exposure is possible
  • Maintain an in-depth knowledge of federal and state laws, industry regulations, and credit union policies applicable to fraud, financial transactions, and disputes
  • Develop and manage comprehensive fraud, operational, and performance management reporting and present results to executive management
  • Ensure executive leadership is apprised of critical incidents, emerging threats, and operational readiness
  • Participate in root cause analysis reviews of large loss incidents to help identity process gaps and recommend policy changes
  • Effect cost efficiencies by automation and elimination of manual processes or redundancies
  • Work with all law enforcement, protective agencies, and financial institution contacts for fraud related investigations
  • Ensure compliance with laws, rules, regulations, policies and procedures applicable to assigned departments and related credit union activities
  • Champion continuous improvement and standardized processes that drive productivity and quality across the credit union
  • Perform other duties as assigned

Requirements

  • Bachelor's degree in Business Administration, Criminal Justice or related
  • Five years' experience in the area of financial institution operations or financial crimes investigations, of which at least three years should be in a comparable management position
  • Outstanding aptitude to lead, influence, and build consensus across diverse groups
  • Process-driven with the capability to design and implement solutions for increased efficiency and management oversight
  • Excellent interpersonal skills with the ability to build collaborative relationships with various business units
  • Strategic and tactical analysis skills as well as the ability to exercise discretionary judgment
  • Demonstrates strong proficiency in both oral and written communication
  • Capacity to work in a fast-paced and dynamic environment with a drive to deliver outstanding results
  • Experienced in leading complex investigations related to potential losses and/or suspected criminal activity
  • Experienced in leveraging fraud prevention and detection technologies and tools
  • Well-versed in strategies for mitigating and investigating Identity Theft, check, card, ACH, and payment fraud
  • Certified Fraud Examiner (CFE) or equivalent credentials are preferred
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud strategiesfraud detectionfinancial crimes investigationsprocess designperformance management reportingroot cause analysisautomationcompliance managementrisk tolerance assessmentincident investigation
Soft Skills
leadershipinfluenceconsensus buildinginterpersonal skillsstrategic analysistactical analysiscommunicationcollaborationproblem-solvingadaptability
Certifications
Certified Fraud Examiner (CFE)