Global Credit Union

Fraud Reporting Analyst I

Global Credit Union

full-time

Posted on:

Location Type: Office

Location: Glendale • California • United States

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Salary

💰 $63,233 - $99,908 per year

About the role

  • Develop and publish meaningful dashboards of KPIs and other metrics related to fraud staff and system performance.
  • Compile and publish MBRs featuring KPIs, achievements, challenges, and risks of all pillars within Enterprise Fraud Management.
  • Maintain and update KPIs as data and reporting needs evolve.
  • Support and validate data collection and usage for a wide range of reporting purposes.
  • Support document collection and distribution for fraud incident management activities.
  • Document and report on fraud trends, and alert performance.
  • Distill larger reports/data sets into key points and action items.
  • Survey processes and procedures; develop workflows and process diagrams.
  • Review, draft, update and maintain departmental policies and procedures in coordination with department supervisors and subject matter experts.
  • Collaborate with Fraud Analytics, Fraud Operations, and Dispute Resolution, along with external business lines such as Data Analytics, Digital Experience, Payment Operations, RFS Operations, and others.
  • Provide ad hoc reporting as requested.
  • Ensure compliance with laws, rules, regulations, policies and procedures applicable to assigned departments and related credit union activities.
  • Champion continuous improvement and standardized processes that drive productivity and quality across the credit union.
  • Perform other duties as assigned.

Requirements

  • Education: High school graduate or equivalent.
  • Demonstrates skill in creating high-quality presentations using the full suite of Microsoft tools such as Word, Excel, PowerPoint, and Visio.
  • Experienced in using data and visual aids to clearly present information and deliver compelling messages.
  • Brings advanced analytical, problem-solving, and decision-making skills, along with strong interpersonal abilities that support teamwork across various departments.
  • Capable of applying both strategic and tactical thinking with sound judgment.
  • Shows strong ownership, attention to detail, and effective written and verbal communication.
  • Excels in fast-paced, changing environments and is dedicated to achieving outstanding results.
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreportingKPI developmentworkflow developmentprocess documentationfraud trend analysisad hoc reportingdata validationpresentation creationcontinuous improvement
Soft Skills
analytical skillsproblem-solvingdecision-makinginterpersonal skillsteamworkstrategic thinkingtactical thinkingattention to detaileffective communicationownership