Global Channel Management, Inc.

Technical Project Manager

• Plan, execute, and close projects while managing scope, timeline, budget, and resources.
• Lead a project team, facilitate stakeholder communication, and ensure alignment with business objectives.
• Develop comprehensive project plans, maintain documentation, identify and mitigate risks, and track progress using appropriate tools and metrics.
• Act as the primary liaison between technical teams and business stakeholders.
• Coordinate with external vendors and third-party partners.
• Manage vendor relationships, oversee contract deliverables, ensure compliance with service level agreements, and facilitate seamless integration of vendor resources into project workflows.

IT Project Manager

ServiceNow

• Provide operational support for AIOps capabilities in ServiceNow (Event Management, Predictive AIOps, Service Mapping, and CMDB).
• Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, Datadog).
• Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic.
• Work with ITSM teams to ensure incidents and alerts are generated and routed appropriately.
• Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities.
• Collaborate with platform engineers and developers to configure and support automation workflows.
• Maintain documentation, dashboards, and runbooks for operational visibility.
• Support upgrades, testing, and patching of AIOps-related applications and integrations.
• Partner with cross-functional teams to improve service health insights and predictive capabilities.

ServiceNow AI Ops Support Engineer

Solutions Engineer

• Responsible for developing and maintaining solution architecture, system administration, security, and procedures across the Veeva Vault Platform
• Support all assigned development activities for the Veeva Vault implementation
• Coordinate with Business analysts for outlining requirements and ensuring security and Data Integrity
• Coordinate with Validation team for Regulatory Assessment documents
• Document specifications, user stories, and System design specifications
• Perform Veeva environment management
• Develop custom solutions and integrations to automate workflows

IT Project Manager

ServiceNow AI Ops Support Engineer

Veeva Vault Solution Architect