Glia

Infrastructure Engineer

• Develop and manage internal technology infrastructures and customer deployments
• Monitor infrastructure in everyday operations for performance, cost and security
• Develop and maintain automation tools
• Maintain parity across development and production environments
• Manage the organization’s internal accounts, network infrastructure and system access
• Participate in policy, design and tool selection
• Participate in company compliance audit related projects, such as SOC2, GDPR and PCI-DSS
• Discuss architecture design, significance, impact and decisions
• Produce documentation on code, system design, architecture and solutions
• Report to a dedicated Engineering Manager; projects are planned, led, and executed by Engineers

Infrastructure Engineer, Conversational AI

Customer Success Manager

• Provide strategic direction to clients on how to best drive value with our platform
• Create reports and presentations showcasing KPI improvements and the value our customers are realizing with our platform
• Demonstrate thought leadership and collaborate across numerous internal teams
• Establish relationships at all seniority levels throughout the organization
• Provide product and strategic insights based on your experience with clients
• Develop and execute comprehensive training initiatives