Scaled Customer Success Manager
Dropbox DocSend
Job Level
Mid-LevelSenior
About the role
- Provide strategic direction to clients on how to best drive value with our platform
- Create reports and presentations showcasing KPI improvements and the value our customers are realizing with our platform
- Demonstrate thought leadership and collaborate across numerous internal teams
- Establish relationships at all seniority levels throughout the organization
- Provide product and strategic insights based on your experience with clients
- Develop and execute comprehensive training initiatives
Requirements
- 3+ years experience in Customer Success, Consulting, Account Management or similar
- Familiarity with managing complex Enterprise clients
- Formal or informal project management expertise
- Experience in complex SaaS products/platforms
- Bachelors degree
- Must be willing to travel 15 - 30% of the time
- Bonus: Experience working in or selling to Contact Centers/ Financial Institutions
