Glia

Marketing

• Own and execute the Field Marketing strategy across assigned territories, partnering closely with Sales, Marketing, Business Development, Revenue Acceleration and Partner teams to align programs with pipeline goals.
• Develop localized programs that embody our philosophy of deeply understanding our customers—tailoring experiences, venues, and messaging to reflect the community and culture of each region.
• Collaborate with Growth and ABM digital teams to translate target account data into personalized outreach and event experiences that connect with decision-makers.
• Manage all aspects of event execution—from concept to post-event ROI—including vendor sourcing, contract negotiation, creative development, speaker coordination, onsite logistics, and budget management.
• Align event strategy with pipeline priorities, ensuring every program has clear sales goals, target account lists, and measurable outcomes.
• Partner with Sales, Business Development and Marketing Operations to drive pre-event engagement, ensure immediate lead routing and follow-up, and measure post-event pipeline influence.
• Track and report ROI across all programs, using Salesforce and Tableau dashboards to demonstrate contribution to pipeline and revenue.
• Support larger brand activations and experiential campaigns, ensuring Glia shows up consistently at major conferences and partner events.
• Champion continuous improvement, sharing best practices, results, and recommendations to elevate future events.

Experiential Marketing Manager

Manager

• Manage a team of 6 Implementation Consultants
• Partner with Talent team to hire top talent
• Own the onboarding lifecycle for new hires
• Champion the use of AI tools in implementation workflow

Manager, Launch Management

Customer Success Manager

• Strategic Advisory: Act as a trusted advisor to client leadership, guiding them on how to best drive value with our platform, leveraging your firsthand knowledge of Financial Institutions business processes and challenges.
• Operational Translation: Translate Glia's platform capabilities into tangible improvements for customer experience and Contact Center Operations, speaking the language of credit union KPIs.
• Stakeholder Navigation: Navigate complex internal client structures to establish deep relationships with key stakeholders across Member Experience, Digital Banking, IT, Compliance, and Lending teams.
• Customer Journey Management: Oversee the successful adoption, governance, and ongoing optimization of the Glia platform.
• Value Realization: Develop and lead Executive Business Reviews that clearly demonstrate ROI and measurable improvements in core banking KPIs (e.g., cost-to-serve, customer and member satisfaction, time-to-resolution).
• Internal Advocacy: Champion the voice of the bank/credit union customer internally, providing strategic insights to our Product and Sales teams to inform our roadmap.
• Change Management: Lead client-side change management and adoption initiatives, based on your understanding of staff training and operational readiness within a financial institution.

Customer Success Manager, Banking

Solutions Engineer

• Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges.
• Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives.
• Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders.
• Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards.
• Educate and mentor remote teams, ensuring adherence to solution designs and best practices.
• Communicate complex technical concepts effectively to both technical and non-technical stakeholders.

Solutions Architect

Community Manager

• Build and manage the customer story pipeline—case studies, videos, webinars, event speakers, analyst references, success articles.
• Identify, recruit, and interview customers; prepare them for thought leadership, speaking, co-marketing, and media opportunities.
• Ensure every story is aligned to strategic GTM priorities (industry, product line, competitive replacement, ROI proof).
• Manage approvals, legal compliance, brand guidelines, and content distribution across marketing and sales channels.
• Own the end-to-end reference process—intake, matching, briefing customers, staffing sales reference calls.
• Maintain an accurate, searchable customer proof library with coverage by product, persona, segment, and industry.
• Track influence of references on pipeline, win rates, and revenue acceleration.
• Partner with Sales Enablement to embed customer proof into pitch decks, RFPs, analyst briefings, competitive takeouts.
• Define and own the community roadmap, value proposition, and multi-phase growth strategy—from early activation to scaled engagement.
• Establish the purpose, voice, success metrics, and role of the community in product adoption, retention, and advocacy.
• Align community goals to broader GTM objectives: onboarding, feature adoption, peer-to-peer education, customer-led growth.
• Develop and enforce community moderation policies, content standards, and escalation paths.
• Present trends, member insights, and strategic recommendations to executive leadership and influence investment decisions.
• Define and report KPIs across advocacy and community: member growth, engagement rate, time-to-answer, reference utilization, pipeline impact.

Senior Customer Marketing, Community Manager

• Oversee a portfolio of projects for clients across the complete lifecycle from the Sales hand-off to launch
• Manage client expectations gracefully while driving product adoption
• Comfortably serve as the consultant, application configuration expert and project manager while keeping internal and external teams engaged and informed
• Create and manage project artifacts (e.g., project schedules, communication plans, test plans, RAID logs, and other project management and planning documents) according to the needs of each client
• Conduct thorough discovery at the start of projects and track both business and technical deliverables across Client and internal teams
• Understand how to translate delivery of tools and technology into measurable ROI for the customer and communicate this value early and often
• Keep key stakeholders informed of statuses and changes and escalate issues or misalignments throughout the business as necessary
• Confidently train support client teams on configuration and support operators in simulated training exercises
• Define and recommend processes and procedures to facilitate better service delivery to Clients

Launch Manager

Account Executive

• Drive growth opportunities within top-tier enterprise accounts, setting the stage for business expansion.
• Develop expertise in digital transformation and customer experience, establishing yourself as a leader in these domains.
• Utilize a strategic, data-driven approach to guide clients toward innovative solutions.
• Showcase the value of our platform with compelling ROI analyses that highlight its transformative impact.
• Leverage your negotiation skills to secure large contracts involving multiple stakeholders.

Account Executive – Enterprise

Recruitment

• Own the Candidate Pipeline: Proactively source, engage, and nurture a diverse pipeline of top-tier talent across all experience levels
• Be a Brand Ambassador: Partner with our marketing team to promote our career opportunities and culture, representing the company at industry events, meetups, and conferences (virtual and in-person).
• Drive the Hiring Process: Manage a seamless and positive end-to-end candidate experience, including scheduling, coordinating interviews, and ensuring timely communication.
• Operational Excellence: Continuously iterate and improve our GTM hiring strategies, processes, and documentation to ensure efficiency, scalability, and an exceptional interviewer and candidate experience.
• Collaborate Strategically: Work closely with hiring managers to define roles, understand team needs, and develop effective, market-specific sourcing strategies.

Associate Recruiter, GTM

Infrastructure Engineer

• Develop and manage internal technology infrastructures and customer deployments
• Monitor infrastructure in everyday operations for performance, cost and security
• Develop and maintain automation tools
• Maintain parity across development and production environments
• Manage the organization’s internal accounts, network infrastructure and system access
• Participate in policy, design and tool selection
• Participate in company compliance audit related projects, such as SOC2, GDPR and PCI-DSS
• Discuss architecture design, significance, impact and decisions
• Produce documentation on code, system design, architecture and solutions
• Report to a dedicated Engineering Manager; projects are planned, led, and executed by Engineers

Infrastructure Engineer, Conversational AI

• Provide strategic direction to clients on how to best drive value with our platform
• Create reports and presentations showcasing KPI improvements and the value our customers are realizing with our platform
• Demonstrate thought leadership and collaborate across numerous internal teams
• Establish relationships at all seniority levels throughout the organization
• Provide product and strategic insights based on your experience with clients
• Develop and execute comprehensive training initiatives