Glia

Full-stack Engineer

• Design and scale core intelligence services for customer interactions and operational foresight
• Build real-time transcription engine and proactive outbound outreach systems
• Develop conversational interfaces and leverage AI to enhance user experience
• Collaborate within self-reliant product teams throughout the development lifecycle

Senior Software Engineer

Account Executive

• Drive growth opportunities within top-tier enterprise accounts, setting the stage for business expansion.
• Develop expertise in digital transformation and customer experience, establishing yourself as a leader in these domains.
• Utilize a strategic, data-driven approach to guide clients toward innovative solutions.
• Showcase the value of our platform with compelling ROI analyses that highlight its transformative impact.
• Leverage your negotiation skills to secure large contracts involving multiple stakeholders.

Account Executive – Enterprise

Artificial Intelligence

• Drive customer adoption, usage, and renewal of Glia's AI features.
• Empower and enable our customers to grow their knowledge and appreciation of AI through the development and execution of training initiatives for client teams.
• Empower and enable our customers to drive adoption of Glia's AI features by their own end users.
• Implement AI products on time and on budget.
• Ensure that customers are achieving the desired business impact from Glia's AI features following implementation.
• Establish credibility with client stakeholders as an AI subject matter expert in relation to Glia's AI features.
• Provide pre-sales consultancy on AI features to assist our prospective clients in adopting Glia.
• Analyze AI performance metrics and provide data-driven recommendations for improvement.
• Provide assistance and best practices to clients on topics relating to prompt engineering and working with Generative AI.
• Serve as the primary technical advisor for AI-related inquiries and challenges.
• Offer guidance on Glia Virtual Assistant best practices to help clients leverage the full potential of the platform and optimize their conversational interactions with customers.
• Collaborate with Glia's product and engineering teams to communicate client feedback, feature requests, and identify areas for product improvement.
• Collaborate closely with implementation managers, solution architects, and implementation engineers as part of customer implementations.
• Document client processes and diagnose how Glia's AI products or integrations can improve efficiency and overall experience.

AI Consultant

Compliance

• Own and lead compliance programs and audit processes (SOC 2, PCI DSS, GDPR, HIPAA/HITECH) from planning through successful completion.
• Drive evidence collection, documentation, and audit readiness, ensuring high-quality and timely delivery.
• Act as a primary point of contact for external auditors, customers, and prospects on security and compliance matters.
• Lead security discussions with enterprise customers, including deep-dive reviews and security questionnaires.
• Oversee internal and external assessments across systems, services, and teams.
• Own and evolve the Third-Party Risk Management program, managing and monitoring the security compliance of vendors and partners.
• Maintain, enhance, and scale security controls and compliance processes across the organization.
• Partner with engineering and product teams to translate compliance requirements into practical implementations.
• Track and drive remediation efforts, ensuring accountability and timely resolution.
• Produce and present audit and compliance reports to internal stakeholders and leadership.
• Act as a strategic advisor by promoting security awareness and staying ahead of evolving regulatory and compliance trends.

Senior Governance, Risk, and Compliance Specialist

Security Engineer

• Play a key role in looking after the vulnerability management process at Glia
• Collaborate with other teams on the implementation of new security policies and procedures
• Manage, test and categorize incoming information on security incidents (internal, reported, or industry-wide)
• Perform regular vulnerability scans and security control reviews to ensure a continuously strong security posture
• Participate in security reviews and risk assessments of AI tools used across the company
• Assist Compliance in ongoing compliance activities and monitoring efforts across different regulations (GDPR, SOC 2, HIPAA, PCI-DSS, CCPA, etc.)

• Support evidence collection and documentation for internal and external audits.
• Assist in maintaining compliance with frameworks such as SOC 2, PCI DSS, GDPR, and HIPAA/HITECH.
• Help manage and track compliance activities, monitoring efforts, and remediation tasks.
• Support Third-Party Risk Management activities, including reviewing and tracking vendor compliance.
• Contribute to security questionnaires and support customer-facing compliance discussions.
• Participate in internal and external assessments of systems and processes.
• Collaborate with engineering and product teams to implement and maintain security controls.
• Prepare audit documentation and reports aligned with compliance requirements.
• Contribute to the continuous improvement of compliance processes and documentation.
• Stay informed on emerging security and regulatory trends and support internal knowledge sharing.

Governance, Risk, and Compliance Specialist

• Shape the architecture and design of our CI/CD platform, helping evolve it from a monolith into a modern, modular system that is reliable and easy for developers to use.
• Act as a hands-on senior contributor, turning ideas into deliverable solutions, improving engineering efficiency, and driving roadmap decisions through developer insights.
• Build and refine developer-facing tools and APIs (from pipeline modules to standardized tooling), ensuring they are reliable, secure, and easy to use.

Senior Software Engineer, CI/CD – Developer Tooling

Senior Software Engineer, CI/CD, Developer Tooling

Technical Account Manager

• Drive platform adoption and growth through Account Team collaboration
• Build strategic relationships with customer IT teams and internal stakeholders
• Gather feedback and contribute to product improvement initiatives
• Lead complex troubleshooting and provide proactive technical guidance
• Monitor and maintain system integrations and security configurations
• Implement risk monitoring systems and resolve technical issues
• Design and implement efficient configuration and routing strategies
• Analyze performance metrics to improve productivity and efficiency
• Identify and enable technical expansion within the customer's roadmap