Glia

Sales Engineer

• Handle complex technical challenges, leveraging the support of managers and teams.
• Expert in API data integrations and proficient with Glia products.
• Develop and implement risk mitigation strategies to proactively address potential risks and minimize their impact on sales outcomes.
• Delegate tasks appropriately, integrate technical needs into project planning, and choose the most effective project management strategies.
• Navigate and resolve complex client issues, fostering collaboration across departments and managing communication challenges with diverse stakeholders.
• Present complex information clearly and concisely during meetings, ensuring all communications are impactful and directly support business objectives.
• Maintain a deep understanding of industry trends, regularly contributing insights in meetings and strategic discussions.
• Develop and maintain deep, personalized customer relationships, leveraging those to advance business objectives.
• Able to utilize our entire library of stories and case studies to share knowledge and experiences across the Glia product set effectively.

Financial Planning and Analysis

• Build and update the company’s driver based long term financial model
• Provide department leaders with ongoing financial insights, analysis, and partnership on decisions to accelerate growth
• Own the management of Glia’s financial planning tool
• Help prepare materials for Board of Director meetings and executive meetings

Senior FP&A Analyst

Account Executive

• Drive growth opportunities within top-tier enterprise accounts, setting the stage for business expansion.
• Develop expertise in digital transformation and customer experience, establishing yourself as a leader in these domains.
• Utilize a strategic, data-driven approach to guide clients toward innovative solutions.
• Showcase the value of our platform with compelling ROI analyses that highlight its transformative impact.
• Leverage your negotiation skills to secure large contracts involving multiple stakeholders.

Account Executive – Enterprise

Account Executive – Enterprise, SoCal, Arizona, DFW

Customer Success Manager

• Act as a trusted advisor to client leadership, guiding them on how to transition toward an AI-augmented workforce and drive value with our platform.
• Maintain deep proficiency in the platform to effectively translate technical capabilities into high-level business objectives.
• Build deep, consultative relationships across complex internal structures, including Digital Banking, Contact Center, IT, Compliance, Lending, and Executive teams.
• Drive the long-term health of the partnership by owning key retention and growth metrics.
• Champion the voice of the bank and credit union internally.

Banking AI Advisor, Customer Success

Product Manager

• Own strategy, vision, and roadmap for Glia’s AI portfolio (Customer AI), aligning product, engineering, and data science around measurable outcomes.
• Lead development of a vertical AI strategy for financial services, balancing innovation with trust, safety, and enterprise readiness.
• Drive product direction across AI capabilities such as:
• - Workflow automation / agentic AI for customer service and operations
• - Customer-facing and internal-facing AI agents
• - Analytics, measurement, and performance tooling (quality, containment, deflection, risk, accuracy)
• Partner deeply with Engineering, Data Science, Product Marketing, and GTM to ensure AI products are adoptable, differentiated, and deliver real business value.
• Establish product mechanisms for evaluation, iteration, and reliability (e.g., how we measure success, reduce failure modes, and ship improvements continuously).
• Help evolve Glia’s AI posture across build vs. partner, leveraging Glia’s investments (including proprietary capabilities) while staying current with the broader ecosystem.
• Influence org design and longer-term scope—potentially helping unify adjacent AI areas under a cohesive product strategy, depending on level and experience.
• Represent AI strategy with executive stakeholders and serve as a key voice in company-wide prioritization and strategic planning.