Glen Raven

Customer Care Representative, Bilingual

Glen Raven

full-time

Posted on:

Location Type: Remote

Location: California • North Carolina • United States

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Salary

💰 $39,000 - $49,000 per year

Job Level

Junior

About the role

  • Respond to customer inquiries via phone, email, and other supported channels in a timely and professional manner.
  • Provide accurate information regarding products, pricing, availability, policies, and procedures.
  • Resolve routine customer issues and questions on the first contact whenever possible.
  • Document customer interactions, orders, and issues accurately in internal systems.
  • Maintain a positive, professional demeanor during all customer interactions.
  • Identify issues that require escalation and route them to the appropriate internal teams.
  • Follow up on open issues to ensure timely resolution and customer satisfaction.
  • Apply problem‑solving skills to balance customer needs with company policies.
  • Represent the voice of the customer by sharing recurring feedback or concerns with leadership.
  • Maintain knowledge of products, systems, and procedures through ongoing learning.
  • Support team coverage needs and assist during high‑volume periods.
  • Advise customers of delivery expectations, noting time in transit, and expected delivery.
  • Administer new customer set-ups.
  • Communicate with distribution centers for change orders or returns.
  • Work closely with Supply Chain to provide customer with ETA’s on backorders or special-order items.
  • Create Request for Quote for non-stocked items.

Requirements

  • Associates degree or equivalent education and related training
  • 1 year of experience in customer service or related field with direct interaction with customer is preferred
  • High attention to detail
  • Excellent written and verbal communication skills
  • Time Management
  • Ability to work in a team environment
Benefits
  • Health coverage
  • Short- and long-term disability insurance
  • Vision and dental plan choices
  • Telehealth visits or on-site health clinics
  • Comprehensive wellness program
  • Competitive PTO and holiday schedules
  • Company funded pension
  • Matching 401(k) plan
  • On-site fitness centers or discounted gym memberships
  • Catered associate events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
problem-solvingcustomer serviceattention to detailwritten communicationverbal communicationtime managementteamworkprofessional demeanorcustomer satisfactionescalation
Certifications
Associates degree