Customer Success Manager
Taulia
Customer Success Manager
Givebutter
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Colorado, New York
Visit company websiteSalary
💰 $70,000 - $72,000 per year
Job Level
JuniorMid-Level
About the role
- Serve as the main point of contact for a book of business of new customer accounts, guiding them through implementation and early adoption.
- Lead discovery sessions to align implementation requirements with organizational outcomes and identify key stakeholder responsibilities.
- Lead and support technical implementation of new customers, including project management and consultative guidance on configuring integrations, fundraising campaigns, embedding widgets, and importing/migrating data.
- Provide use-case and product-based training and strategy guidance to help customers optimize campaigns and reach fundraising and donor engagement outcomes.
- Continuously identify and improve gaps in implementation and customer success processes, contributing to development of scalable, repeatable best practices.
- Surface and analyze customer feedback to drive product improvements and inform team strategy.
- Partner with Sales, Product, Support, and other internal teams to ensure a seamless customer experience.
Requirements
- 2–5 years of experience in post-sales, onboarding, or implementation roles in tech.
- Ability to manage multiple accounts independently with a customer-first mindset and consultative approach.
- Strong sense of urgency in driving projects to completion while achieving desired business outcomes.
- Proactive mentality and curiosity to seek to understand.
- Excellent communication and emotional intelligence with experience building relationships and collaborating cross-functionally.
- Experience working toward KPIs or variable compensation tied to customer outcomes.
- Proficiency with SaaS tools and CRMs; HubSpot experience strongly preferred.
- Familiarity with nonprofit fundraising, donor engagement, or campaign strategy (preferred).
