Customer Growth Manager
WEX
Provider Education Manager
Nuna Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $138,000 - $169,500 per year
Job Level
Mid-LevelSenior
About the role
- Nuna's Customer Success team owns the customer journey post-sale — leading implementation, account management, support, retention, renewal, and expansion.
- We’re healthcare experts who configure and optimize Nuna’s patient engagement solutions to drive adoption, measurable outcomes, and lasting value. By building trusted partnerships and delivering exceptional service, we help our customers succeed and engage patients at scale.
- Develop and lead training programs: Create and oversee role-specific training for clinicians and physicians in various formats
- Oversee educational content creation: Ensure all educational materials are engaging, accurate, and compliant
- Direct training delivery: Manage the execution of training sessions to maximize participant engagement and understanding
- Evaluate and improve training effectiveness: Use feedback and assessments to continuously refine training content and methods
- Collaborate with stakeholders: Work with leaders and experts to align training initiatives with organizational and clinical standards
- Drive software adoption: Lead the use of technology to produce polished, customer-facing learning content
Requirements
- Experience implementing Software as a Service (SaaS) working directly with external clients
- 3+ years of work experience in healthcare technology, preferably in support of health plans and value-based payment arrangements
- Strong background in healthcare, with experience working directly with clinicians, physicians, or in a clinical setting
- Expertise in developing and implementing educational programs, preferably within the healthcare sector
- Experience with educational technology and software tools for creating and delivering training content
- Experience working in a nimble, agile environment
- Outstanding written and verbal communication skills
- Keen problem solving abilities
- An extremely organized and detail-oriented approach to work
