Givebutter

Customer Success Manager

• Serve as the main point of contact for a book of business of new customer accounts, guiding them through implementation and early adoption.
• Lead discovery sessions to align implementation requirements with organizational outcomes and identify key stakeholder responsibilities.
• Lead and support technical implementation of new customers, including project management and consultative guidance on configuring integrations, fundraising campaigns, embedding widgets, and importing/migrating data.
• Provide use-case and product-based training and strategy guidance to help customers optimize campaigns and reach fundraising and donor engagement outcomes.
• Continuously identify and improve gaps in implementation and customer success processes, contributing to development of scalable, repeatable best practices.
• Surface and analyze customer feedback to drive product improvements and inform team strategy.
• Partner with Sales, Product, Support, and other internal teams to ensure a seamless customer experience.