Renewals Strategy Manager
GitLab
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 $100,800 - $216,000 per year
About the role
- Analyze weekly, monthly, and quarterly renewal pipelines across direct and channel motions to surface trends, gaps, and opportunities.
- Drive the global renewal forecasting process, improving accuracy by integrating customer health insights and predictive analytics.
- Develop, refine, and maintain renewal health scoring models that highlight early risk indicators and inform intervention strategies.
- Translate churn attribution, expansion patterns, and renewal performance data into clear insights and action plans for Customer Success and Renewals leadership.
- Identify, design, and implement process improvements and automation that enhance data quality, reduce manual effort, and increase operational efficiency.
- Partner with Revenue Operations, Sales Operations, IT, and CX teams to improve systems, data flows, and reporting that support scalable renewals motions.
- Create and deliver regular business reviews, dashboards, and presentations that clearly communicate renewal performance and recommendations to senior stakeholders.
- Champion a data-driven culture within the Renewals organization by sharing best practices, setting analytical standards, and supporting adoption of new tools and workflows.
Requirements
- Experience in renewals, customer success, revenue operations, or strategy and analytics roles where you have supported go-to-market teams.
- Background driving strategic projects that improved renewal, retention, or expansion outcomes in a recurring revenue or SaaS environment.
- Proficiency in renewal forecasting, pipeline analysis, and business analytics, including translating data into clear business recommendations.
- Advanced Salesforce skills, including building complex reports, dashboards, custom report types, and calculated fields.
- Hands-on experience with business intelligence tools such as Tableau, Sisense, Looker, or similar platforms.
- Strong quantitative analysis skills using SQL and Excel or Google Sheets for data modeling, trend analysis, and performance tracking.
- Effective communication skills with the ability to present complex analysis to senior leadership in a clear, actionable way.
- Ability to influence without direct authority, manage cross-functional projects, and build collaborative relationships across teams and regions, with openness to candidates who bring transferable skills from adjacent domains.
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
renewal forecastingpipeline analysisbusiness analyticsquantitative analysisdata modelingtrend analysisperformance trackingSQLExcelGoogle Sheets
Soft Skills
effective communicationinfluence without authorityproject managementcollaborative relationshipsanalytical thinkingpresentation skillsdata-driven culturestrategic thinkingproblem-solvingcross-functional collaboration