GitLab

Renewals Manager

GitLab

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, Colorado, District of Columbia, Hawaii, Illinois

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Salary

💰 $85,000 - $150,000 per year

Job Level

Mid-LevelSenior

Tech Stack

SDLC

About the role

  • GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations.
  • The Renewals Manager delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention.
  • Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
  • Execute the renewal process to ensure ARR is retained or expanded
  • Evaluate license usage and complete the true-up requirements
  • Understand and align customer’s business needs and goals to generate renewal quotes
  • Provide renewals administration support to Renewals Managers, and Account Executives
  • Ensure that renewals are closed on a timely basis
  • Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
  • Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
  • Help design best practices and methodologies for the renewals organization
  • Provide coverage of larger, more strategic and complex opportunities

Requirements

  • Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)
  • Demonstrated progressive experience with B2B software sales
  • Experience with subscription GTM approaches for customer success management and renewals
  • Effective communicator, strong interpersonal and collaboration skills
  • Motivated, driven and results-oriented
  • Strong negotiation, presentation and closing skills
  • Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
  • Experienced in driving renewals with predictability and delivering to targeted gross retention rates
  • Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR)
  • You share our values, and work in accordance with those values.
  • Proven ability to successfully lead renewals with high gross retention, predictability, and customer experience
  • Demonstrated ability to drive larger, more complex transactions (i.e., contract size, net ARR).
  • Contributes to the improvement of renewals process, policies, and tools including helping others on the team