Renewals Manager
GitLab
full-time
Posted on:
Location Type: Remote
Location: California • Colorado • United States
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Salary
💰 $59,500 - $91,000 per year
Tech Stack
About the role
- Own the end-to-end renewal lifecycle for an assigned portfolio of customer contracts, from early engagement through signed agreement.
- Develop and execute account-level renewal strategies that protect recurring revenue and reduce customer churn.
- Prepare renewal proposals, pricing quotes, and contract documentation in line with customer needs and internal guidelines.
- Lead commercial and contractual negotiations with customer stakeholders, managing pricing discussions, terms, and timelines.
- Identify and qualify opportunities to expand footprint through upsell and cross-sell in partnership with Sales and Customer Success.
- Monitor customer health, usage, and satisfaction signals to surface at-risk renewals early and drive mitigation plans.
- Maintain accurate renewal pipeline, forecasts, and activity tracking in CRM and related systems to enable clear reporting and planning.
- Collaborate with Sales, Customer Success, Finance, Legal, and Product teams to remove obstacles, align on strategy, and ensure timely, smooth renewals.
Requirements
- Experience owning an end-to-end renewal motion for subscription or SaaS contracts, including forecasting, negotiation, and closing.
- Background in B2B subscription-based businesses with a track record of meeting or exceeding renewal and retention goals.
- Skill in managing a portfolio of renewal accounts at scale while prioritizing high-impact opportunities and risks.
- Proficiency working with CRM platforms such as Salesforce or HubSpot, along with strong Excel or Google Sheets skills for analysis and reporting.
- Ability to build productive relationships with customer stakeholders, navigate complex procurement processes, and lead commercial discussions.
- Experience partnering with Sales, Customer Success, Finance, and Legal to structure renewals, address adoption gaps, and manage contract terms.
- Strength in identifying renewal risks early, using customer health and usage data, and developing practical mitigation plans.
- Openness to learning GitLab's platform and processes, with transferable skills welcomed from renewals, account management, sales, or customer success roles.
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
renewal lifecycle managementcontract negotiationforecastingcustomer retentionupsellingcross-sellingdata analysisCRM proficiencyExcelGoogle Sheets
Soft Skills
relationship buildingcommunicationproblem-solvingcollaborationstrategic thinkingrisk managementnegotiationcustomer focusadaptabilityleadership