Girls Who Code at Columbia University

Product Manager

• Execute product development and lifecycle activities for GWC-developed products and integrated systems, including executing testing, system configuration, and integration work across platforms and tools, under the guidance of the Senior Product Manager.
• Document user stories, product requirements, and technical specifications, including acceptance criteria and implementation details.
• Track and analyze feature requests and user feedback to inform product improvements.
• Perform User Acceptance Testing (UAT) by executing test cases, analyzing system behavior, and documenting bugs with reproducible steps and relevant system context.
• Prepare release notes and contribute to internal communications about product updates.
• Write and maintain SQL queries and perform data analysis to evaluate product performance, user behavior, and system outcomes.
• Utilize Google Analytics or similar web analytics platforms to monitor website performance, analyze user behavior, and surface insights that inform product decisions.
• Investigate and troubleshoot product-related issues by diagnosing root causes within underlying systems, data flows, and integrations, and escalate bugs to engineering partners as needed.
• Monitor system performance and proactively identify risks, anomalies, or areas for improvement.
• Build lightweight automations, scripts, or workflows to improve product operations and support efficiency.
• Serve as a technical point of contact for internal teams and external users by responding to product-related inquiries and troubleshooting issues.
• Implement website and product updates, including content deployment, feature configuration, and system adjustments across platforms.
• Utilize HTML/CSS and CMS tools to support front-end updates and platform improvements
• Maintain and improve technical documentation, FAQs, and internal resources by documenting recurring issues, root causes, and system behaviors.
• Analyze common user questions and support trends to inform documentation improvements and product enhancements.
• Partner with technical and non-technical stakeholders to translate requirements, clarify system behavior, and support alignment on product updates.
• Create and maintain internal documentation and resources, including flowcharts that map technical workflows and system integrations, leveraging enterprise AI tools where appropriate.
• Support internal staff in navigating GWC-developed products and related administrative tools through training, guidance, and updates.
• Leverage our Enterprise Project Management workspace to coordinate technical support, user resources, and communications efforts.

Associate Product Manager