Girl Scouts of Northern New Jersey

General

• Lead fundraising, government relations, and strategic public relations and communications efforts
• Provide strategic leadership across major and principal gifts, government relations, marketing and communications, and public affairs
• Serve as a frontline major gift leader with a record of securing significant philanthropic investments
• Build and manage a major gifts pipeline with clear metrics, accountability, and results-focused outcomes
• Oversee corporate partnerships, foundation relations, public funding, and grant partnerships
• Partner with the CEO and Board of Directors to advance donor engagement and strategies
• Provide strategic leadership for GSNNJ’s Fund Development function
• Foster a strong culture of philanthropy across the organization
• Provide strategic leadership for GSNNJ’s marketing and communications functions
• Oversee media relations, public relations campaigns, and crisis communications strategy
• Monitor public policy trends and funding opportunities impacting Girl Scouts
• Support representation efforts in coalitions, advocacy initiatives, and civic forums

Chief External Affairs Officer

Manager

• Drive membership growth by building strong community relationships
• Develop strategic partnerships and generate qualified leads
• Convert prospective girls and volunteers into active Girl Scout members
• Develop local networks and identify opportunities for growth
• Collaborate across departments to ensure a seamless path into Girl Scouts
• Execute territory-based growth strategies using demographic data and market trends
• Build and maintain relationships with schools, municipalities, libraries, businesses, and cultural organizations
• Represent Girl Scouts at community meetings and recruitment events
• Generate and manage prospective leads ensuring effective conversion
• Execute local recruitment initiatives aligned with strategic plans
• Analyze data to monitor lead activity and evaluate effectiveness

Membership Manager

• Achieve individual membership growth goals that contribute to overall council membership objectives for girls and adult volunteers.
• Serve as the primary relationship manager for an assigned geographic territory, developing sustainable community partnerships that increase awareness of and access to Girl Scouts.
• Develop and execute territory-based growth strategies using demographic data, market trends, school and community intelligence to identify new opportunities for membership growth.
• Build, cultivate and maintain strategic relationships with schools, municipalities, libraries, businesses, faith communities, cultural organizations, youth-serving agencies and other community partners to establish a sustainable pipeline of membership opportunities.
• Represent Girl Scouts of Northern New Jersey at community meetings, networking events, school activities, festivals, recruitment events and other outreach opportunities to strengthen community presence and generate new leads.
• Generate, qualify, manage and follow up on prospective girl, volunteer and community partner leads, ensuring timely communication and effective conversion through collaboration with Membership Support and other internal teams.
• Execute local recruitment initiatives aligned with the council's strategic plan and annual business plan, creating opportunities that increase girl and adult participation.
• Analyze Salesforce data, membership reports and demographic information to monitor lead activity, identify trends, evaluate recruitment effectiveness and adjust territory strategies as needed.
• Collaborate closely with Membership Support, Community Engagement, Member Experience, Volunteer Experience, Marketing and other departments to maximize recruitment opportunities and deliver an exceptional member experience.
• Support member retention by maintaining community relationships and identifying opportunities for continued engagement throughout the membership year.
• Ensure Girl Scouting remains welcoming and accessible by promoting diversity, equity, inclusion and belonging in all recruitment and partnership efforts.
• Foster community relationships that reflect the religious, racial, ethnic, cultural, social and economic diversity of the communities we serve.
• Participate in council-wide programs, events, initiatives and public relations activities, supporting the overall mission and goals of GSNNJ.
• As part of a collaborative organization, actively identify opportunities to engage prospective girls, volunteers, community partners, donors and other stakeholders, connecting them with the appropriate staff to strengthen the council's overall impact.

Program Manager

• Designs and delivers badge-earning and skill-building experiences that help Girl Scouts explore STEAM, leadership, outdoor skills, life skills, entrepreneurship, travel, civic engagement, career and college readiness, and other emerging skills & interests.
• Develops, implements, and evaluates innovative Girl Scout Leadership Experience programs that are girl-led, hands-on, cooperative, age-appropriate, and aligned with GSUSA program resources, badges, awards, and council priorities.
• Oversees the GSNNJ Robotics program, including coordination of multiple teams, recruitment and support of coaches and mentors, family communication, season planning, registration, meeting logistics, equipment and supply needs, competition preparation, and alignment with Girl Scout safety and participation standards.
• Plans and executes travel experiences, including itinerary development, vendor coordination, transportation, lodging, meals, participant communications, emergency planning, safety checkpoints, budget development, and on-site program leadership.
• Supports Girl Scouts and families participating in GSUSA Destinations and council travel opportunities by coordinating promotion, communication, preparation, application support, recruitment and program implementation.
• Recruits, trains, supports, and engages volunteers, coaches, facilitators, chaperones, and community partners to expand program capacity and strengthen the Girl Scout Leadership Experience.
• Develops program budgets and manages revenue and expenses for assigned programs to meet participation, break-even, profitability, and fiscal responsibility goals.
• Monitors registration, attendance, waitlists, program expenses, revenue, evaluation results, and participant feedback; provides timely analysis and recommendations to the Director of Program.
• Ensures all assigned programs follow GSUSA Safety Activity Checkpoints, council policies, risk management procedures, volunteer ratios, insurance requirements, and emergency protocols.
• Works with council vendors to organize programming for our members.
• Collaborates with the Program team to assess existing programs, identify gaps and emerging interests, and create new programs that support membership recruitment, retention, family engagement, and girl leadership outcomes.
• Coordinates program logistics, including scheduling, site reservations, supply planning, registration details, rosters, participant communications, staffing plans, run-of-show documents, evaluations, and post-program reporting.
• Provides direct programming in which girls will have ample opportunities to lead and direct projects.
• Attends overnight programs as needed up to 5 per year.
• Performs program evaluations and timely reporting, ensuring that program events and activities have annual work plans with measurable outcomes.
• Represents GSNNJ at community meetings, partner meetings, volunteer gatherings, and events related to assigned program areas and the Girl Scout Leadership Experience.
• Serves as a program liaison, developing intentional collaborations with community organizations/businesses to enhance program services for girls.
• Works collaboratively with Membership, Marketing, Retail, Fund Development, Customer Care, Camp, and other council departments to promote programs, support the customer experience, secure resources, and strengthen council-wide goals.
• Provides the Director of Program with regular analysis of program participation, outcomes, and financial performance.
• Applies expert knowledge of girls, girl issues, and the Girl Scout Leadership Experience to staff and volunteers in delivering high-quality program experiences to a growing number of diverse girls.
• Plans, designs and delivers innovative grant funded programs relevant for intended audience.
• Works collaboratively with staff colleagues to deliver and report on outcomes of grant funded programs.
• Fosters a welcoming and inclusive environment and supports GSNNJ’s commitment to serve girls and volunteers across diverse communities reflective of the area’s religious, racial, ethnic, social and economic diversity.

• Carries out clerical duties specific to the position and supports fund development team operations including budget tracking
• Accurately codes and records daily receipts in the database
• Produces weekly and monthly fundraising reports and other reports as requested
• Rectifies monthly reports with the Finance Department
• Compiles data gathered from emails, phone calls, and referrals from staff members
• Updates biographical information / demographic information in the database
• Researches individuals, corporations and foundations, and prepares donor profiles, research summaries, and background materials for President/CEO, Board Chair, and/or Director of Development
• Secures appointments with donors and prospects
• Maintains a prospect pipeline and tracks engagement through Donor Perfect, spreadsheets, or other tracking methods
• Provides scheduling, meeting preparation, and follow up support for Director of Development
• Produces correspondence, statistical reports, and minutes of related committee meetings
• Prepares campaign materials, presentations, and donor packets, as needed
• Assists in the implementation of annual giving strategies
• Assesses and analyzes donor data to identify giving patterns, donor capacity, engagement trends, and segmentation opportunities
• Supports donor segmentation and personalized outreach to ensure effective stewardship and cultivation
• Generates donor lists, dashboards, and reports to support solicitations and campaigns
• Supports the planning, coordination, and execution of the Women of Achievement signature fundraising gala
• Ensures the organization’s fund development software is fully utilized and maintained

Fund Development Coordinator

• Supports the Director of Product Program in the administration of the annual operating budget and day-to-day operations of council product programs; ensures the accuracy of product program transactions and the safeguarding of assets.
• Drives achievement of product program sales and participation goals by managing initiatives, analyzing performance data, and implementing targeted growth strategies to increase girl and troop engagement.
• Continuously evaluates product program performance, industry trends, and member needs, making data-informed recommendations to the Director of Product Program on new markets, innovative methodologies, process improvements, and strategic initiatives that drive sustainable growth and operational excellence.
• Builds and sustains proactive, relationship-driven partnerships with Service Unit volunteers, using data and engagement insights to provide tailored coaching, support, and recognition that drives participation and retention.
• This partnership works with them to promote sales success, support effective execution of product program strategies, and foster volunteer engagement.
• Attends and facilitates annual training programs for staff and volunteers that highlight the girl program aspects of the product programs and promote a high level of troop and girl participation.
• Attends Service Unit meetings throughout the year to provide product program updates, training, support, and guidance to volunteers while delivering data-informed insights, identifying opportunities for growth, and aligning volunteers to council-wide goals.
• Partners with departments across the organization to develop and support volunteer recruitment and engagement strategies that strengthen Product Program participation.
• Acts as liaison between Service Unit volunteers, the core team of volunteers, and the Director of Product Program to support product program implementation, communication, and utilization of product program databases.
• Provides support, guidance, and materials necessary to ensure successful product programs.
• Assists in the collection of all product program funds and ensures that all delinquent accounts are settled.
• Provides professional and quality customer service to members, volunteers, staff, and other community contacts.
• Contributes to the development of a unified, council-wide member experience by aligning product program participation with broader goals including membership growth, program engagement, and retention.
• Champions inclusion, and belonging by fostering inclusive volunteer engagement, ensuring equitable access to product program opportunities, and supporting a welcoming environment where every girl, volunteer, and staff member feels valued and respected.
• Provides cross-functional support and serves as a backup to the Director of Product Program and other team members, ensuring continuity of operations and seamless delivery of product program initiatives during peak periods, absences, or changing business needs.
• Performs other duties as required. Staff members are accountable for achieving their performance goals that collectively enable GSNNJ to reach our council goals. Each staff member is expected to take an active role in all areas of operations, especially by being alert to opportunities to identify and engage potential volunteers, girl members, donors, vendors, collaborators, etc. and providing contact information to the appropriate staff person.

Product Program Manager

• Supports the Director of Product Program in the administration of the annual operating budget and day-to-day operations of council product programs; ensures the accuracy of product program transactions and the safeguarding of assets.
• Drives achievement of product program sales and participation goals by managing initiatives, analyzing performance data, and implementing targeted growth strategies to increase girl and troop engagement.
• Continuously evaluates product program performance, industry trends, and member needs, making data-informed recommendations to the Director of Product Program on new markets, innovative methodologies, process improvements, and strategic initiatives that drive sustainable growth and operational excellence.
• Builds and sustains proactive, relationship-driven partnerships with Service Unit volunteers, using data and engagement insights to provide tailored coaching, support, and recognition that drives participation and retention.
• This partnership works with them to promote sales success, support effective execution of product program strategies, and foster volunteer engagement.
• Attends and facilitates annual training programs for staff and volunteers that highlight the girl program aspects of the product programs and promote a high level of troop and girl participation.
• Attends Service Unit meetings throughout the year to provide product program updates, training, support, and guidance to volunteers while delivering data-informed insights, identifying opportunities for growth, and aligning volunteers to council-wide goals.
• Partners with departments across the organization to develop and support volunteer recruitment and engagement strategies that strengthen Product Program participation.
• Acts as liaison between Service Unit volunteers, the core team of volunteers, and the Director of Product Program to support product program implementation, communication, and utilization of product program databases.
• Provides support, guidance, and materials necessary to ensure successful product programs.
• Assists in the collection of all product program funds and ensures that all delinquent accounts are settled.
• Provides professional and quality customer service to members, volunteers, staff, and other community contacts.
• Contributes to the development of a unified, council-wide member experience by aligning product program participation with broader goals including membership growth, program engagement, and retention.
• Champions inclusion, and belonging by fostering inclusive volunteer engagement, ensuring equitable access to product program opportunities, and supporting a welcoming environment where every girl, volunteer, and staff member feels valued and respected.
• Provides cross-functional support and serves as a backup to the Director of Product Program and other team members, ensuring continuity of operations and seamless delivery of product program initiatives during peak periods, absences, or changing business needs.
• Performs other duties as required.

Customer Support

• Answers incoming calls/requests from a diverse set of stakeholders; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including but not limited to email and phone using the case management solution guidelines of Volunteer Systems
• Maintains Volunteer Systems by entering in information on all inquiries accurately and efficiently, opens and closes customer cases, as well as assigning tasks and cases as applicable
• Answers inquiries by clarifying desired information, researching, locating and delivering findings
• Demonstrates sensitivity to and an understanding of different communication styles and cultural backgrounds
• Ensures and provides quality service to both internal and external customers in a timely way
• Enhances organization reputation by providing a positive customer experience for all those contacted, either through email or by phone
• Assists Membership Support as needed
• Attends job relevant and organizational trainings on a regular basis
• Monitors Customer Care Dashboard on a weekly basis to support GSNNJ standards and goals
• Demonstrates a quality customer service attitude at all times to internal and external audiences
• Helps foster and implement the council’s policy to strive for a volunteer, employee and program participant population reflective of the area’s religious, racial, ethnic, social and economic diversity
• Track and follow up for several Staff & Volunteer Training Confirmations in collaboration with Camp, Program and Troop Support departments

Chief External Affairs Officer

Membership Manager

Membership Manager

Program Manager

Fund Development Coordinator

Product Program Manager

Product Program Manager

Customer Care Specialist