Customer Care Specialist

Girl Scouts of Northern New Jersey

Customer Care Specialist serving as the first point of contact for inquiries via phone and email for Girl Scouts. Providing high level customer service and support to members and customers.

Posted 6/2/2026full-timeRiverdale • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $23 per hourWebsite

About the role

Key responsibilities & impact

Answers incoming calls/requests from a diverse set of stakeholders; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including but not limited to email and phone using the case management solution guidelines of Volunteer Systems
Maintains Volunteer Systems by entering in information on all inquiries accurately and efficiently, opens and closes customer cases, as well as assigning tasks and cases as applicable
Answers inquiries by clarifying desired information, researching, locating and delivering findings
Demonstrates sensitivity to and an understanding of different communication styles and cultural backgrounds
Ensures and provides quality service to both internal and external customers in a timely way
Enhances organization reputation by providing a positive customer experience for all those contacted, either through email or by phone
Assists Membership Support as needed
Attends job relevant and organizational trainings on a regular basis
Monitors Customer Care Dashboard on a weekly basis to support GSNNJ standards and goals
Demonstrates a quality customer service attitude at all times to internal and external audiences
Helps foster and implement the council’s policy to strive for a volunteer, employee and program participant population reflective of the area’s religious, racial, ethnic, social and economic diversity
Track and follow up for several Staff & Volunteer Training Confirmations in collaboration with Camp, Program and Troop Support departments

Requirements

What you’ll need

Bilingual (Spanish-Speaking) strongly preferred
Associate degree (or equivalent experience) in related field
Excellent written and verbal communication skills
Exceptional time management capability to handle multiple tasks and deadlines
Active listening skills
Proficiency in Microsoft Office Suite or willingness to learn
Must be able to learn, understand, and apply new technologies with ability to understand the basic data quality principles and practice
Membership in GSUSA is required upon employment and annually thereafter
Ability to work a flexible schedule including some evenings and weekends
Ability to occasionally travel throughout the jurisdiction to attend meetings or GSNNJ events during the day/evening/weekend

Benefits

Comp & perks

medical, dental, and vision insurance
a 401k retirement plan with an employer match
paid time off for vacation, sick days, and holidays with offices closed for winter holiday break
parental leave benefits
life, disability, accidental and critical illness insurance
legal and pet insurance
employee assistance program
professional development opportunities
flexibility and a supportive and inclusive work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementdata quality principlesMicrosoft Office Suitecustomer service

Soft Skills

problem-solvingcommunication skillstime managementactive listeningcultural sensitivitycustomer experienceflexibility

Certifications

Associate degreeMembership in GSUSA