Gigmo Solutions

IT Support Associate

Gigmo Solutions

full-time

Posted on:

Location Type: Remote

Location: India

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About the role

  • Provide first-level technical support for hardware, software, and network issues.
  • Respond to user queries via phone, email, or ticketing system.
  • Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
  • Troubleshoot system and network problems; diagnose and resolve hardware/software faults.
  • Support installation and configuration of operating systems, applications, and updates.
  • Monitor and maintain computer systems, networks, and IT infrastructure.
  • Set up new user accounts, email IDs, and access permissions.
  • Ensure data backup, antivirus updates, and system security compliance.
  • Maintain records of IT assets, maintenance logs, and ticket resolution.
  • Assist with onboarding IT setup for new employees.
  • Provide remote support when required.

Requirements

  • 3-6 years of experience in IT support or service desk roles.
  • Strong knowledge of Windows OS, MS Office, networking fundamentals, and system configurations.
  • Hands-on experience with hardware installation and troubleshooting.
  • Familiarity with LAN/WAN, routers, switches, and Wi-Fi troubleshooting.
  • Good understanding of antivirus, security tools, and backups.
  • Excellent communication, problem-solving, and customer service skills.
  • Ability to prioritize tasks and work under minimal supervision.
  • Must have personal laptop which you can use for work (windows 11, Ram 16GB ,TPM 2.0)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporthardware installationsoftware troubleshootingnetwork troubleshootingWindows OSMS OfficeLANWANsystem configurationantivirus
Soft Skills
communicationproblem-solvingcustomer servicetask prioritizationindependent work