Giesecke+Devrient

Order Administrator – Temporary

Giesecke+Devrient

full-time

Posted on:

Location Type: Office

Location: Dubai • United Arab Emirates

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About the role

  • Responsible for ORDER PROCESSING, in accordance with internal guidelines, of service contracts, on-demand services, resellers, and authorized service providers in the MEA Region.
  • Responsible for service ORDER ADMINISTRATION and customer service work focused on optimizing and monitoring processes related to service order processing, shipping, and returns.
  • Responsible for coordinating necessary local service and spare parts logistics activities.
  • Perform service order settlement in accordance with the customer requirements / service request, and in accordance with internal guidelines.
  • Continuously monitor with the SCM the ability/availability to meet customer demands.
  • Allocates the revenue from service contracts calculations to the correct product groups.
  • Accurate booking of free-of-cost material that is related to AMC / warranty in SAP.
  • Ensures service order clarification and feasibility checks.
  • Supports internal customers on prioritization in case of competing requests and/or resource shortage.
  • Investigate and resolve issues that may arise with service orders, service contracts, and delivery through coordinated efforts and cross function collaboration.
  • Timely Reporting and Escalation to the Manager Order Management of all and any issues.
  • Responsible for accurate execution of commercial terms of service contracts, invoicing and follow up of outstanding payments all in accordance to internal guidelines and processes.

Requirements

  • Business administration qualification, Industrial Clerk or equivalent
  • Experience in order processing and logistics (forward and backwards)
  • Analytical mindset with a structured and independent working style
  • Team orientation with strong communication skills and structured work style
  • Strong time management and planning skills
  • Able to work independently and under pressure
  • In-depth knowledge of export regulations and Incoterms
  • Broad Knowledge of SAP ECC and CRM modules and ability to utilize SAP tasks
  • Proficient in spoken and written English
  • Strong Microsoft Excel and Outlook skills with good analytical skills.
Benefits
  • We are an equal opportunity employer!
  • We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging.
  • We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order processinglogisticsservice order administrationservice order settlementSAP ECCSAP CRManalytical skillsinvoicingexport regulationsIncoterms
Soft Skills
analytical mindsetstructured working styleteam orientationstrong communication skillstime managementplanning skillsindependent workability to work under pressure
Certifications
Business administration qualificationIndustrial Clerk