GHY International

Client Care Manager

GHY International

full-time

Posted on:

Location Type: Hybrid

Location: Pembina • North Dakota • United States

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Salary

💰 $63,000 - $90,000 per year

About the role

  • Provide hands-on leadership that fosters a culture of accountability, excitement, client intimacy, and service excellence.
  • Build and maintain strong, long-lasting client relationships through proactive communication, problem-solving, and retention strategies.
  • Ensure import and export transactions comply with CBP, PGA, and all applicable regulatory requirements.
  • Identify and champion opportunities for operational efficiency, automation, and continuous improvement, including emerging technologies such as AI.
  • Support accurate database management, including HTS verification and new part reviews.

Requirements

  • Certified Customs Specialist (CCS) Designation
  • 5+ years of related experience
  • Licensed Customs Broker preferred (or plan to obtain license within 18 months of hire)
  • Advanced knowledge of U.S. Customs regulations
  • Experience working with customs brokerage software systems
  • Familiarity with EDI and emerging technologies (including AI-enabled tools)
  • Proficiency with Microsoft Office (Outlook, Word, Excel, Co-Pilot)
Benefits
  • Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage
  • Competitive Compensation: Fair pay through scheduled salary assessments and a performance-based bonus program
  • Growth & Development: Access to our internal university, leadership development program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customs brokerage softwareHTS verificationdatabase managementU.S. Customs regulationsEDIAI-enabled toolsoperational efficiencyautomationcontinuous improvement
Soft Skills
leadershipclient relationship managementcommunicationproblem-solvingaccountabilityservice excellenceproactive communication
Certifications
Certified Customs Specialist (CCS)Licensed Customs Broker