Operations Administrator
GFL Environmental Inc.
full-time
Posted on:
Location Type: Office
Location: Bradford • Canada
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About the role
- Work with operations to schedule in client appointments into the facility and coordinate changes/exceptions and other required notifications.
- Greet client personnel at the reception window upon their arrival and professionally expedite them through the queue while dealing with conflicts and issues that may arise.
- Document and maintain waste receipt/shipment records while ensuring the completeness, accuracy of all entries created – i.e. Waste Manifests, Bills of Lading, and work orders.
- Follow applicable regulations with regards to the transportation, receiving and management of waste.
- Ensure all internal and regulated documents are completed correctly and organized - including lab analytics, work orders, BOLs, manifests, driver logs, hazard assessments, etc. and completed daily.
- Prepare work orders based on confirmed service requests and complete billings following job execution and material acceptance with strong attention to detail and accuracy.
- Assist Operations with on-boarding activities including DOT records/checks, Backgrounds (where required) and Workday.
- Assist the Maintenance Department, as needed, with tracking/maintaining inventory and upkeep of the M5 system.
- Responsible for general customer/facility inquiries and direct to other appropriate parties.
- Receive, investigate, and effectively resolve customer complaints based on established policies and procedures with customer satisfaction focus and appropriate escalation.
- Advise clients and potential customers of regulation Requirements: pertaining to collection and transportation of waste material for disposal.
- Create and maintain customer accounts, waste classification and pricing profiles within our proprietary CRM system.
- Prepare waste diversion and other reports for customers and management upon request.
- Working cohesively with facility operations staff to meet client expectations and enhance our service offerings/value proposition.
- General office administration including electronic and paper-based storage/filing.
- Prepare, create and process payroll in Agile based on employee hours.
- Assist with procurement and purchasing as required.
- Other tasks as assigned.
Requirements
- University degree or College Diploma, preference given to those in chemistry, environmental science and transportation related disciplines.
- At least 2 years customer service and/or office administration experience.
- Strong interpersonal skills and ability to develop and foster relationship growth in a professional setting.
- Capable of empathetic listening and conflict resolution in a fast paced and high-volume environment.
- Desire and motivation to gain knowledge about the industry in multiple facets to develop professional skills within the waste management space.
- Excellent communication skills in oral and written English.
- Strong listening, negotiation, presentation, and client facing ability.
- Ability to independently resolve problems within one’s scope of authority and understanding of when to escalate to superiors.
- Solid personal integrity and dedication.
- Ability to work without supervision.
- Overtime during certain peak seasons is required.
- Proficiency in Google Workspace
- Minimum 60 WPM typing speed.
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
waste managementdocument managementinventory trackingcustomer account managementpayroll processingreport preparationdata entryconflict resolutionregulatory compliancework order preparation
Soft Skills
interpersonal skillsempathetic listeningproblem solvingcommunication skillsnegotiation skillspresentation skillsclient facing abilityrelationship buildingattention to detaildedication