Member Care Administrator
GFD of Canada
full-time
Posted on:
Location Type: Hybrid
Location: Oakville • Canada
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Salary
💰 CA$45,000 - CA$55,000 per year
About the role
- Answer the incoming calls, emails and requests from members in a friendly, professional manner
- Understand their needs, explain product value, and support them through various processes
- Manage cases from intake to resolution, in a timely manner
- Investigate and resolve escalated issues efficiently
- Work closely with internal teams to ensure smooth fulfilment
- Participate in process improvement initiatives
- Support member onboarding and offboarding activities
Requirements
- 2-3 years of experience in a fast‑paced, high‑volume customer or member service environment
- Strong Microsoft Office skills (including Excel)
- Exceptional communication and organizational abilities
- A proactive mindset with a passion for supporting people
- Attention to detail, resourcefulness, and the ability to manage multiple priorities
Benefits
- Competitive base salary
- Hybrid work structure
- Company-paid benefits plan
- Generous RRSP matching plan and vacation policy
- Best-in-class Employee Assistance Program
- Strong commitment to learning and development for all employees!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft OfficeExcel
Soft Skills
communicationorganizational abilitiesproactive mindsetattention to detailresourcefulnessability to manage multiple priorities