GFD of Canada

Administration

• Answer the incoming calls, emails and requests from members in a friendly, professional manner
• Understand their needs, explain product value, and support them through various processes
• Manage cases from intake to resolution, in a timely manner
• Investigate and resolve escalated issues efficiently
• Work closely with internal teams to ensure smooth fulfilment
• Participate in process improvement initiatives
• Support member onboarding and offboarding activities

Member Care Administrator

Financial Planning and Analysis

• Drive the transformation of GFD’s trust business into a nation-wide federally regulated Trust company
• Lead the activities to obtain the requisite regulatory approvals to form the new subsidiary
• Play a pivotal role in shaping and launching a new subsidiary, contributing strategic financial insight from inception through go‑live
• Drive regulatory readiness by leading key components of compliance, reporting, and operational setup for the newly formed subsidiary
• Assess business requirements and lead the selection, implementation, and testing of financial systems that support capital adequacy, risk management, and regulatory reporting
• Develop and refine the policies, procedures, job profiles, and operational frameworks needed to ensure the subsidiary’s successful and sustainable operation

Senior Director, Finance

Business Development Rep

• Play a key role in the strategic direction for growth in the organization.
• Develop the sector with innovative approaches in building new business channels, maximizing existing channels, and launching new products and services to meet the needs of the sector.

Director, Business Development

• Play a key role in driving growth and advancing our mission by identifying, developing, and nurturing B2B relationships
• Focus on expanding our customer base across Western Canada
• Build strategic partnerships and increase brand awareness while strengthening existing relationships within the bereavement sector

Member Care Administrator

Senior Director, Finance

Director, Business Development

Business Development Officer