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Customer Success Manager

• Renewing Contracts in lower volume but largest spend band and most complex agreements
• Meet or exceed revenue sales quotas
• Execute the renewal process: discovery conversations, consultative solution selling, renewal negotiations and closures
• Negotiate contract terms that balance client needs and Getty Images revenue/efficiency goals
• Collaborate with product specialists and supporting departments to structure and execute renewal contracts
• Cultivate enterprise-level relationships with C-level contacts and develop internal advocates
• Provide client support: user set ups, pricing quotes, research and general inquiry support
• Manage onboarding and conduct mid-year reviews
• Provide proactive client support throughout subscription term and update clients on trends, new products and website enhancements
• Proactively hunt within account base for new contacts, teams, divisions or companies
• Use Salesforce to track opportunities, meetings, client proposals, and client profiles
• Attend one quarterly client in-person meeting or industry event

• We are seeking a detail-oriented and proactive Senior Analyst to join our Indirect Tax team. This role is responsible for managing indirect tax compliance processes across multiple jurisdictions, ensuring timely and accurate filings and payments. The Senior Analyst will support audits, respond to tax inquiries, and contribute to cross-functional and technology-driven projects.• The ideal candidate will possess strong analytical skills, VAT/GST knowledge, and a drive to innovate and enhance compliance and reporting processes.• Our global Finance team provides expertise and access to financial and operational data and insights across seven key functional areas: Accounting and Reporting Tax Financial Planning and Analysis Finance Operations Business Intelligence Treasury Investor Relations. Across these functions, the Finance team analyzes and reports on our past financial performance while utilizing that information along with key metrics to help plan for our future business decisions. The team collectively provides accurate financial reporting and data to ensure growth, achievement of financial goals, disciplined planning for the future, financial risk mitigation and compliance, and the optimization of the deployment of our capital resources.

Customer Success Manager

Senior Analyst, Indirect Tax