Customer Service Operations Associate
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full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $28 - $34 per hour
About the role
- Monitor AI-grounded chatbot and AI agent interactions and performance metrics
- Support maintenance of content owned by the Customer Service Operations team
- Track, manage, and publish Customer Service content
- Provide assistance in testing Salesforce workflows, tools, and enhancements
- Assist in evaluating AI-driven solutions and automation
- Provide assistance in drafting, reviewing, and publishing internal communications
- Identify training needs and gaps for the Customer Service team
- Assist in the go-to-market cross-functional planning
Requirements
- Bachelor’s degree or equivalent experience
- 1-2 years of experience in Customer Service or operations role
- Strong written and verbal communication skills
- Strong problem-solving skills
- Demonstrated experience using Salesforce or equivalent CRM system
- Proficient use of MS Office (Word, Excel, PowerPoint)
- Self-motivated and proactive
- Basic analytical skills
- Ability to work cross-functionally and manage multiple priorities in a fast-paced environment
- Eagerness to learn and grow within a technology-enabled customer service organization
Benefits
- Above-market competitive medical, dental, vision, health plan savings accounts
- Life and disability plans
- Global employee assistance programs
- Legal, pet, home, and auto coverage at preferential group rates and discounts
- Retirement and financial education and tools
- Flexible time off policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesforceCRMcontent managementanalyticsAI-driven solutionsautomation
Soft Skills
written communicationverbal communicationproblem-solvingself-motivatedproactivecross-functional collaborationtime managementadaptabilityeagerness to learn
Certifications
Bachelor’s degree