troubleshooting and resolving hardware and software issues reported by GetResponse employees
maintaining and managing IT hardware
administering mobile device management (MDM) systems, including Jamf Pro and Microsoft Intune
managing SaaS tools and software licenses
assisting with the onboarding of new employees by preparing and configuring necessary IT resources
providing technical support and cooperation across various departments and teams
continuously developing technical skills and staying current with industry trends and best practices

Requirements

minimum 1 year of experience in an IT Support or Helpdesk role
solid working knowledge of either macOS or Windows 11
ability to effectively use knowledge bases and technical tools
quick learner approach with strong problem-solving skills
proficiency in technical English (min. B2+ written and spoken)
excellent command of the Polish language (native or near to native)
strong communication and interpersonal skills, including the ability to handle a high volume of inquiries and provide user training on hardware and software

Benefits

private medical care for employees and their family members
employee referral program – up to 10 000 PLN for recommending a friend
corporate life insurance
employee pension program (PPE)
wellbeing and mental health culture – mental health helpline, sport card etc.
modern equipment – most of our teams work on MacBooks
English classes
internal initiatives like webinars, knowledge-sharing sessions, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghardware managementsoftware managementmobile device managementJamf ProMicrosoft IntuneSaaS managementtechnical supportproblem-solvingtechnical English

Soft Skills

communicationinterpersonal skillsquick learneruser training