Getlabs

Account Manager

• Customer engagement & support
• Deliver a white glove customer experience
• Build trusted relationships with operational, clinical, and executive stakeholders
• Participate in partner escalations.
• Develop a deep understanding of each partner's business objectives
• Drive utilization, adoption, and long-term engagement across assigned partner accounts.
• Conduct portal demonstrations, training, and onboarding sessions
• Introduce new product features and service capabilities
• Identify opportunities for account expansion
• Serve as the project manager for partner initiatives.
• Monitor partner performance against SLAs, KPIs, and operational metrics.

Partnerships and Growth Representative

Data Analyst

• Maintain Core Analytics & Data Infrastructure:
• - Build, maintain, and continuously improve BI tables and data models that power company reporting
• - Develop and manage dashboards used across Operations, Finance, Business Development, and Clinical Quality
• - Ensure consistency and accuracy of key metrics across the organization
• - Troubleshoot and improve existing reporting and analytics workflows
• Drive Operational Insights & Optimization
• - Analyze appointment routing, logistics, and phlebotomist utilization to improve efficiency
• - Support supply/demand planning and resource allocation across markets
• Support Strategic & Growth Initiatives
• - Build models to evaluate new market expansion opportunities
• - Conduct geographic and partner-level analyses to inform growth decisions
• - Support pricing and partnership strategy with data-backed recommendations
• Partner with Business Development & External Stakeholders:
• - Prepare monthly and quarterly business reviews for top enterprise partners
• - Investigate partner questions and performance issues through ad hoc analyses
• - Collaborate with BD on feasibility and sizing for new partnerships
• Improve Patient Experience & Clinical Quality:
• - Analyze cancellations, reschedules, and service quality metrics across markets
• - Conduct root cause analyses to identify opportunities to improve patient outcomes and experience
• Financial Modeling & Forecasting:
• - Calculate key projections for financial forecasts, including B2B and DTC demand
• - Assess QoQ financial performance, as well as quarterly performance vs. budget

Senior Data Analyst

General

• Handle Zendesk tickets from patients regarding appointments, issues, and missing results.
• Make multiple outbound calls and send follow-up emails to resolve patient concerns.
• Be the first point of contact for all our patients via phone, text, email and chat
• Coordinate with doctors and physicians to retrieve lab orders
• Respond to, troubleshoot, and resolve patients issues in a timely and positive manner
• Coordinate with our local city teams assisting mobile specialists and provide ongoing updates to patients

Patient Experience Representative

• Visit patients in their home or office, drive to and from appointments, drop samples off at patient service centers or laboratories
• Follow safe and accurate blood collection procedures and processing of specimens, with a high degree of accuracy
• Ability to adapt in a rapid high-growth environment
• Maintain close communication with the operations and patient experience team during business hours

Mobile Phlebotomist

• Supervise, mentor, and inspire a team of mobile phlebotomists in one or more geographical markets - multi-state!
• Manage complex logistics, including supply chain, distribution, appointment assignment, and routing to ensure maximum efficiency
• Assess work performance and perform appointment reviews for compliance, quality, and safety on a regular basis; accurately report all findings
• Use your attention to detail to ensure accurate record keeping and compliance with all medical protocols
• Act as submit matter expert in phlebotomy; provide hands on guidance with phlebotomy techniques and technical equipment, including centrifuge troubleshooting
• Handle employee grievances and customer service escalations with empathetic leadership, turning challenging interactions into positive outcomes
• Administer disciplinary action as appropriate
• Interview and hire new mobile phlebotomists
• Effectively and efficiently onboard new hires
• Complete new hire and annual competency assessments for team
• Ensure accurate order and patient appointment recordkeeping
• Lead the interview, the hiring, and onboarding process. Administer performance reviews and disciplinary actions with a focus on professional development/growth
• Use critical thinking and data driven approach to review schedules, manage budgets and approve expenses
• Handle employee concerns and grievances
• Review daily/weekly schedules for team and make schedule adjustments as needed; organize, plan, and assign work
• Plan and manage a budget
• Assist with day-to-day customer service and manager-level escalations including interactions with patients via inbound calls, outbound calls, emails, and other communication platforms
• Review and approve team timecards and expenses
• Provide coverage and travel to perform mobile phlebotomy job duties as needed within the territory
• Travel as needed throughout your geographical territory to meet with teams and or conduct trainings

Field Phlebotomy Supervisor

• Supervise, mentor, and inspire a team of mobile phlebotomists in one or more geographical markets - multi-state!
• Manage complex logistics, including supply chain, distribution, appointment assignment, and routing to ensure maximum efficiency
• Assess work performance and perform appointment reviews for compliance, quality, and safety on a regular basis; accurately report all findings
• Use your attention to detail to ensure accurate recordkeeping and compliance with all medical protocols
• Act as submit matter expert in phlebotomy; provide hands on guidance with phlebotomy techniques and technical equipment, including centrifuge troubleshooting
• Handle employee grievances and customer service escalations with empathetic leadership, turning challenging interactions into positive outcomes
• Administer disciplinary action as appropriate
• Interview and hire new mobile phlebotomists
• Effectively and efficiently onboard new hires
• Complete new hire and annual competency assessments for team
• Ensure accurate order and patient appointment recordkeeping
• Lead the interview, the hiring, and onboarding process. Administer performance reviews and disciplinary actions with a focus on professional development/growth
• Use critical thinking and data driven approach to review schedules, manage budgets and approve expenses
• Handle employee concerns and grievances
• Review daily/weekly schedules for team and make schedule adjustments as needed; organize, plan, and assign work
• Plan and manage a budget
• Assist with day-to-day customer service and manager-level escalations including interactions with patients via inbound calls, outbound calls, emails, and other communication platforms
• Review and approve team timecards and expenses
• Provide coverage and travel to perform mobile phlebotomy job duties as needed