Patient Experience Representative

Getlabs

Patient Experience Representative handling Zendesk tickets for Getlabs patients. Making calls and coordinating with healthcare professionals to resolve patient issues effectively.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Handle Zendesk tickets from patients regarding appointments, issues, and missing results.
Make multiple outbound calls and send follow-up emails to resolve patient concerns.
Be the first point of contact for all our patients via phone, text, email and chat
Coordinate with doctors and physicians to retrieve lab orders
Respond to, troubleshoot, and resolve patients issues in a timely and positive manner
Coordinate with our local city teams assisting mobile specialists and provide ongoing updates to patients

Requirements

What you’ll need

2+ years of customer-facing experience with medical experience
Tech-savvy, efficient, and self-motivated.
Able to maintain a minimum of 12 tickets per hour with high-quality work.
Empathetic, proactive, and takes pride in helping people resolve issues.
Experience processing or reading lab orders
Ability to adapt in a rapid growth environment
Strong problem solving skills
Personable and love speaking with others via phone, text, email, and chat
While our teams work remote, you must have a quiet place to work and reliable internet

Benefits

Comp & perks

$17/hr
Valuable stock option plan for full-time employees
Medical, dental and vision insurance options for full-time employees
Paid time off
A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work with colleagues!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Zendesklab ordersticket management

Soft Skills

customer-facing experienceempatheticproactiveproblem solvingpersonablecommunication