GetGround

Customer Support

• Build trust in our brand by delivering excellent customer support—primarily over email, but also by phone.
• Show empathy and care in ensuring customer cases are resolved positively.
• Manage and prioritise a wide range of customer requests while meeting ambitious SLAs.
• Collaborate with our onboarding, legal, accounting, compliance, sales, and product teams.
• Support ad-hoc projects designed to improve the customer experience.

Graduate Customer Support Specialist