Gerflor USA

Inside Sales

• Provide assistance to dance professionals, professional and home studio owners, teachers, architects,and designers to help them select appropriate dance floor systems.
• Recommend customized product solutions.
• Prepare detailed quotes for dance floor systems, including product specifications, and delivery options.
• Process orders efficiently using software, referencing current price lists and product literature.
• Learn about products by participating in training sessions, referencing literature and online tools.
• Assist the team with customer follow up and projects as needed.
• Contribute to process improvements by identifying inefficiencies and recommending solutions.

Inside Sales Assistant

Account Executive

• Preparing detailed and accurate quotes for dance flooring systems.
• Submitting and tracking customer orders, monitoring sales activity.
• Providing inbound sales and technical assistance to dance professionals and studios.
• Recommending customized product solutions that align with client requirements.
• Actively contributing to building long-term customer relationships.
• Processing orders using sales inventory management software.
• Maintaining communication with management by submitting activity reports and sales metrics.
• Participating in training sessions to maintain up-to-date product knowledge.
• Collaborating with marketing and product teams for customer insights.
• Assisting in managing inventory levels based on demand trends.

Inside Sales Representative

Customer Support

• Provide daily support to the Transportation Sales Team by assisting customers and resolving inquiries promptly.
• Assist in compiling basic reports and data to support sales performance tracking.
• Respond to customer inquiries with accurate and timely information, including basic product and service details.
• Enter and manage purchase orders in an ERP system, and process invoicing for the sales territory.
• Communicate project timelines and shipping dates to customers and internal teams to ensure all deadlines are met.
• Participate in team efforts to improve processes and enhance the customer experience.
• Attend meetings to stay informed and provide support as needed.
• Address customer concerns professionally, escalating issues when appropriate.
• Work closely with the Customer Experience Manager to ensure alignment with service standards and team goals.
• Provide cross-functional support across all Gerflor products as needed.

Customer Service Coordinator – Transport

Business Development Rep

• Establish a national distributor network for Dumawall by leveraging existing industry relationships.
• Travel extensively (up to 80%) to meet, enroll, and onboard distributors in key markets.
• Lead strategic outreach to major bathroom renovation players and coordinate pilot or flagship projects through distributor partners.
• Drive ongoing sales growth within the established network through training, support, and performance tracking.
• Identify new business opportunities—projects, spec opportunities, commercial or residential developments—and direct them to distributors for evaluation and execution.

National Business Development Manager

Marketing

• Coordinate marketing campaigns across multiple channels to build brand and product awareness within targeted segments and audiences.
• Ensure all communications align with Stagestep’s brand identity, voice, and tone.
• Support development and scheduling of social media content across platforms.
• Assist in the creation and distribution of email marketing campaigns.
• Coordinate development of video content and other multimedia.
• Coordinate design and production of marketing brochures, sample binders, flyers, etc.
• Support planning and execution of trade shows, events, and sponsorships.

Inside Sales Assistant

Inside Sales Representative

Customer Service Coordinator – Transport

National Business Development Manager

Marketing Coordinator