Regional Client Performance Manager
Gerber Collision & Glass
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $90,000 - $120,000 per year
About the role
- Supports achievement of operational and client metrics.
- Prepares concise and informative audit reports using company reporting (Domo) and Client Score Cards to effectively identify issues and communicate findings to Regional, Market and Shop Leadership
- Conducts internal audits on insurance KPIs, estimating practices and The WOW operating procedures to ensure repair facilities are operating best in class.
- Develops a high level understanding of key client expectations and metrics as well as internal operating initiatives currently underway.
- Creates and implements operating initiatives that will improve repair centers performance.
- Communicates performance information to Regional leadership and assists leadership with improvement plan development and follow up.
- Trains and coaches market and shop leaders on following WOW repair processes as it relates to estimatic areas focusing on increasing repair percentage, alternative parts utilization, fair judgment time and proper file documentation.
- Participates in regular Regional and Market leadership calls to communicate successes/improvements, deficiencies and improvement plans.
Requirements
- Post-secondary education or professional equivalent experience
- 3 years previous experience in a collision repair environment or a similar role
- 3 years Comprehensive knowledge of the Insurance Partner guidelines, procedures and Scorecard metrics
- Complete understanding of the Wow Operating Way processes, with additional emphasis on estimator processes and responsibilities
- Valid Driver’s License
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
audit reportingKPI analysisoperating proceduresperformance improvementestimating practicesfile documentationalternative parts utilizationrepair percentage increase
Soft skills
communicationcoachingtrainingleadershiporganizational skills
Certifications
valid driver's license