George Jon

Engineer

• Implementation and support of eDiscovery applications and infrastructure
• Support knowledge with eDiscovery applications on frontend and backend
• Perform monthly Windows updates, esxi host upgrades, Unity upgrades, Dell host firmware updates
• Knowledge of deploying Qualys jobs
• Deploying and creating Virtual Machines
• Support Relativity, NUIX, Reveal, Cloud Nine, and iPro software suites
• Assist in maintaining and monitoring client environments
• Create and edit documentation of internal processes and procedures
• Communicate with customers regarding incident progress
• Enter all work as service tickets into ConnectWise
• Work through a daily schedule in ConnectWise

eDiscovery Technical Services Engineer – 3rd Shift

• Implementation and support of eDiscovery applications and their infrastructure
• Perform monthly windows updates, ESXi host upgrades, Unity upgrades, and Dell host firmware updates
• Support Relativity, NUIX, Reveal, Cloud Nine, and iPro software suites
• Assist in maintaining and monitoring client environments
• Develop in-depth knowledge of the software application catalogue and customer needs
• Create and edit documentation of internal processes
• Communicate with customers regarding incident progress and changes
• Enter work as service tickets into ConnectWise and manage a daily schedule.

eDiscovery Technical Services Engineer – 3rd Shift

eDiscovery Technical Services Engineer – 2nd Shift